Spotify doesn’t play on Bose SoundTouch anymore

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Spotify doesn’t play on Bose SoundTouch anymore

Shaderlees
Visitor

Plan
Premium

Country

USA

Device

(iPhone 11, iPad Air)

Operating System

(iOS latest update.)

 

My Question or Issue

I have a Bose SoundTouch which I can control from my iPhone or iPad using its SoundTouch app. I’ve never had an issue until a few days ago. Whenever I select a song, it just stays on the blue screen and nothing happens. No sounds, no information of the song or artist. Just blue. It’s the only music service that doesn’t work and Bose customer service says it’s 100% a Spotify issue. I’ve done most of the obvious troubleshooting so far (reset, sign out/in, reinstall, etc...). Does anyone have any suggestions? Thank you in advance!

 

 

2 ACCEPTED SOLUTIONS
Solution!

santeri
Music Fan
Hey, thanks for the education! We've changed it to 255.

View solution in original post

Solution!

MoRiley50
Casual Listener
We FINALLY fixed ours by taking our pool O/S off of WiFi and hardwiring it
to the router. The pool O/S (Hayward OmniLogic) seemed to be interfering
with the other systems trying to use WiFi.

View solution in original post

80 Replies

Jeremy
Moderator
Moderator

Hey there @phil-kun and @olivia41400,

 

Thank you for your replies in this thread.

 

@phil-kun - can you confirm what troubleshooting steps you've taken that's been provided in this thread so far?

 

@olivia41400 - we suggest that you perform a clean reinstall. This will make sure there's no old cache files causing this. We also suggest that you have a look at the other troubleshooting steps that's been provided in the thread.

 

Keep us posted. We're always one reply away.

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
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Live, love, laugh and listen to music 🙂

Jeremy
Moderator
Moderator

Hey again @phil-kun,

 

Thank you for getting back in touch and for confirming the troubleshooting steps you've taken so far 🙂

 

Can you perform a clean reinstall of the app as i mentioned in the reply above? This step will clean the cache and corrupted files from previous installations that can cause issues.

 

I also suggest that you follow the troubleshooting steps that's been provided in the thread that you haven't tried yet.

 

We'll keep an eye out for your reply.

 

Cheers!

 

JeremyModerator
Help others find this answer and click "Accept as Solution".
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Live, love, laugh and listen to music 🙂

phil-kun
Casual Listener
Reinstalled both spotify and souchtouch app, reconnected everything etc, did not work. What worked was to factory reset my router....

Oh well, thanks for the help guys.

Eni
Moderator
Moderator

Hi @phil-kun,

 

Fantastic news! Give us a shout if it starts misbehaving again; we're always here to help 🙂

 

Have a nice day!

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

phil-kun
Casual Listener
@jeremy

I have restarted all devices, removed the wifi connection from the soundtouch and reconnected it, tried separating my connection into 2,4ghz and 5ghz and connect phone and device to the same. Thats about it, anything I havent tried?

phil-kun
Casual Listener

Same problems as @olivia41400 but other specs.

  • Exact Spotify version: 8.5.88.883
  • Device details (build/model/OS): Build a5000_23_201029 OnePlus 5 running Android v10 
  • Speaker model + firmware version: Bose Soundtouch 20 software version 26.0.1; Soundtouch app version 26.0.3 with interface version 26.0.1

Separating network into 2.4ghz and 5ghz did not do anything for me.

Eg11
Regular

Similar issues to many above. To be clear:

  • When using Spotify app on iPad, my Bose SoundTouch 10 has stopped appearing on the list of devices. 
  • When using the Bose Soundtouch app on my iPad, Spotify is there as a music service. But if I try to play a track, the blue screen appears and nothing actually plays.

As per a post above:

“If after that you're still having issues, it'd be great if you could leave a comment with the following details:”

  • Exact Spotify version:on iPad 8.5.78.928
  • Device details (build/model/OS): iPad Gen 6 iOS 14.0
  • Speaker model + firmware version: Bose Soundtouch 10 software version 25.0.0; Soundtouch app version 26.0.1
  • Troubleshooting steps you tried so far. I followed the guidance on that post. I’ve reinstalled Spotify, restarted iPad a few times. Reconnected the speaker.

I recall seeing a Spotify update during the week to the iPad app. This loss of speaker has happened after that, though no idea if that has caused any change or not.

It’s been fine for ages,  it’s stopped appearing within the last few days.


Also, I see you have marked the thread as solved based on a post a couple up where someone describes what they tried. Solved does seem a bit extravagant based on one person and a post that perhaps many, myself included, won’t even understand.


Any suggestions?

Eg11
Regular
Having posted the message above I just did a further check on the Soundtouch app on iPad.
Amazon music service - plays fine on Soundtouch 10 speaker.
Deezer music service - plays fine on Soundtouch 10 speaker.
Spotify music service - doesn’t play at all.

Maybe I need to swap my music service, it’s not a lot of use paying premium for silence.

@xenia anything you can add based on previous posts and info supplied?

jmellander
Casual Listener

As I have all my SoundTouch devices (SoundTouch 130, SA-5 and a SoundTouch Wireless adapter) in my cottage, I'm not able to test with the SoundTouch app since it doesn't present the services until it has contact with at least one compatible speaker.

 

BUT, after the fix to the bug I reported back in May got fixed (and it seems it's fixed in your version on the iPad as well) I've not had any problems.

As a wireless networking professional I can imagine that many of the problems reported in this thread are down to the network. There's often a lot of focus on the two peers in the playing: the app on the phone/table and the speaker. But the fact of the matter is that the networking infrastructure has a significant role in this as well. And though you would think that a wifi network is a wifi network, they can differ quite a bit as well.

It's not too uncommon by wifi vendors (whether it's access points (bridging devices) or routers/gateways (combined routing/NAT:ing and bridging)) to try to optimize traffic by filtering out traffic that is considered potential network hogs, and this often includes multicast traffic and/or broadcast traffic.

Since I can't look at how the SoundTouch device does discovery for the other services (the Spotify discovery is Spotify specific) I can't give the answer right now. But it could be that it uses broadcast traffic either to the global broadcast or local broadcast address (255.255.255.255 or 192.168.1.255 (if your network is 192.168.1.0/24)), and that the router/AP filters traffic for multicast but not for broadcast. What I do notice is that when using the Deezer app itself, it uses regular AirPlay discovery with mDNS. But Bose's app could use something else. (And theoretically there could be other things that affect the method chosen.)

Ideally one would do wireless packet captures to record the traffic and see what's actually sent and received. But this of course requires more skills than operating the Spotify app.

 

But until I get around to doing a more comprehensive guide  on how to record wireless traffic (not promising one, but I'm tempted to do one based on all the problems people have, and the fact that wireless packet captures are really the best way to troubleshoot things like this) I would look in the wireless router or access point admin interface and look for any kind of broadcast or multicast suppression. You can also check if different radio interfaces(2.4GHz (802.11b/g/n/(and maybe even 802.11ax, since that supports 2.4GHz as well) and 5GHz (802.11a/n/ac/ax) are not segregated/isolated. If you have the same SSID (network name) on both radios there's no real way of controlling which channel your phone and speaker connect to. Of course, the segregation scenario is not likely to apply if other music services do work from the app. (But could be applicable for those struggling to get connection at all.)

Royski2009
Visitor

Have the same issue here with Bose Wireless Adapters, they drop from Spotify and the Bose App. Once I connect on my LAN cabled PC, they're fine again. But I cant play anything from the Bose App, or Spotify until I reconnect when on the LAN. Very annoying! 

pdxfox
Visitor

I've had to perform the 'solution' numerous times. Thus, it is not a solution. It is a quick fix or a workaround. Please find an actual solution, and fix this bug.

Lambooma
Visitor
  • Have the same issue as on this feed and unfortunately the issue keeps coming back. Have had the SoundTouch Stereo JC II wifi system for 5 years and up to now has worked well. Apple play, TuneIn, etc ok but Spotify through both the Spotify and Bose SoundTouch Apps keep intermittently cutting out.  At a loss as have tried various router settings, both direct Ethernet and a Wifi connections but same issue. Seems to have happened after a recent upgrade 2-3 weeks ago?  Any help appreciated? Thx. 

Luchito51
Casual Listener

I have the same problem. Now it won`t play anymore. Tried soft reset, hard reset, wifi firmware update, but nothing worked.

Able to play spotify on every other device, but not on the Bose Soundtouch 10 speakers.

 

They used to work fine 2 weeks ago.

 

Help!

lalfonsososa
Casual Listener
I have the same issue as yesterday my ST30 played Spotify music smoothly, now it's stuck in blue and won't play neither in SoundTouch app nor directly in Spotify connect, but TuneIn radio works fine.

Luchito51
Casual Listener
Update: fixed by now. My ST 10 is streaming fine for a couple of hours.

Guitarwannabe
Casual Listener

Glad to hear it’s working for you now. Not me yet

Luchito51
Casual Listener
Try contacting @SpotifyCares on Twitter.... hope it helps

Henrik
Casual Listener

My av130 gives the same problem with spotify. I can play the radio or my from my nas, but spotify won't work on this single speaker. Spotify works great on my 10ens and 20ies. 

When trying to use the worst app in history, Soundtouch just gives a bluescreen or says that it cant log into spotify right now.

♂️🤦‍♂️

Muhlyssa
Casual Listener

Same. I've reconnected Spotify to my Bose, thinking I just needed to login again. No go. Same blue screen of silence everyone else is reporting.

 

My guess is this has nothing to do with Spotify and everything to do with Bose. I've had my soundtouch for seven years now and it's been a source of endless problems. I've even named my device "Soundtouch Blows"

Peter
Moderator
Moderator

Hey folks,

 

Thanks for reaching out to us about this.

 

For users who are experiencing this issue and have access to other streaming services, could you confirm that this is only happening for you on Spotify?

If so, can you also confirm that you've tried the following:

  • logging into a different account
  • using Connect from a different device
  • connecting to a different network?

If none of the above steps work, let us know and we'll see what we can suggest next.

 

Thanks - keep us posted!

PeterModerator
 
Help others find this answer and click "Accept as Solution".
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rceme50942
Casual Listener
I confirm this is only spotify. Amazon Music works fine and so does apple. One of the reasons why folks in North America are starting to give up on Spotify.
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