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Spotify doesn’t play on Bose SoundTouch anymore

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jmellander
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As I have all my SoundTouch devices (SoundTouch 130, SA-5 and a SoundTouch Wireless adapter) in my cottage, I'm not able to test with the SoundTouch app since it doesn't present the services until it has contact with at least one compatible speaker.

 

BUT, after the fix to the bug I reported back in May got fixed (and it seems it's fixed in your version on the iPad as well) I've not had any problems.

As a wireless networking professional I can imagine that many of the problems reported in this thread are down to the network. There's often a lot of focus on the two peers in the playing: the app on the phone/table and the speaker. But the fact of the matter is that the networking infrastructure has a significant role in this as well. And though you would think that a wifi network is a wifi network, they can differ quite a bit as well.

It's not too uncommon by wifi vendors (whether it's access points (bridging devices) or routers/gateways (combined routing/NAT:ing and bridging)) to try to optimize traffic by filtering out traffic that is considered potential network hogs, and this often includes multicast traffic and/or broadcast traffic.

Since I can't look at how the SoundTouch device does discovery for the other services (the Spotify discovery is Spotify specific) I can't give the answer right now. But it could be that it uses broadcast traffic either to the global broadcast or local broadcast address (255.255.255.255 or 192.168.1.255 (if your network is 192.168.1.0/24)), and that the router/AP filters traffic for multicast but not for broadcast. What I do notice is that when using the Deezer app itself, it uses regular AirPlay discovery with mDNS. But Bose's app could use something else. (And theoretically there could be other things that affect the method chosen.)

Ideally one would do wireless packet captures to record the traffic and see what's actually sent and received. But this of course requires more skills than operating the Spotify app.

 

But until I get around to doing a more comprehensive guide  on how to record wireless traffic (not promising one, but I'm tempted to do one based on all the problems people have, and the fact that wireless packet captures are really the best way to troubleshoot things like this) I would look in the wireless router or access point admin interface and look for any kind of broadcast or multicast suppression. You can also check if different radio interfaces(2.4GHz (802.11b/g/n/(and maybe even 802.11ax, since that supports 2.4GHz as well) and 5GHz (802.11a/n/ac/ax) are not segregated/isolated. If you have the same SSID (network name) on both radios there's no real way of controlling which channel your phone and speaker connect to. Of course, the segregation scenario is not likely to apply if other music services do work from the app. (But could be applicable for those struggling to get connection at all.)

Re: Spotify doesn’t play on Bose SoundTouch anymore

Casual Listener

I have ST20 and ST10. I tried rebooting router and hard reset speakers but Spotify will not play on ST. Plays fine on my Droid phone, iPad and PC. I also uninstalled and reinstalled both ST app and Spotify app. Bose recently changed to allow free Spotify on ST. I suspect an app modification to accommodate that change is causing a communications failure between ST and Spotify. Very frustrating that Spotify does not offer customer service and Bose says it’s a Spotify problem. I guess Bose does not give a S—t if it’s customers can’t use ST for Spotify. Makes me regret my Bose purchases.

Re: Spotify doesn’t play on Bose SoundTouch anymore

Casual Listener
Same thing for me. This last 2 days spotify connect fails to connect to either my SoundTouch 10 or Soundtouch 300. Both were working OK before.
I have restarted both speakers and the wifi, but issue is still there.
It does not matter if I use the Android Spotify App, or Windows client, its the same result.

Re: Spotify doesn’t play on Bose SoundTouch anymore

Visitor

I'm having this issue currently (May 7, 2020). None of the suggested 'resets' have worked. Any other ideas? 

Re: Spotify doesn’t play on Bose SoundTouch anymore

Casual Listener

I just got off the phone with Bose customer support. He said it's Spotify server issue of which Spotify and Bose are both aware and are working to resolve.  He could not provide an ETA but said server issues like this are normally resolved in a day or two.  He read (or at least purported to read) an update the Bose tech team had recently issued to the Bose customer care folks.  We'll see.  

Re: Spotify doesn’t play on Bose SoundTouch anymore

Music Fan

same problem for me. since yesterday (may 6, 2020). i've been doing all kinds of bizarre troubleshooting... in the soundtouch app, amazon music works with no problem, but spotify has the same behavior as everyone else (blue screen, no music, etc). spotify works if i connect to the ST10 speaker BY AIRPLAY in the spotify app, BUT NOT BY SPOTIFY CONNECT. what the?

and by the way - the ST10 speaker has always been visible in my spotify connect "select a device" list, it's just that it would/could not connect.

my setup has been behaving very inconsistently, and sometimes it feels like something "jiggles the handle" and then it works fine, only to stop again after a minute or two.

 

now things seem to be working okay. (connected via spotify connect with consistent behavior between spotify app and soundtouch app - go figure)

sounds like it's being resolved (as Guitarwannabe mentioned)?

Re: Spotify doesn’t play on Bose SoundTouch anymore

Casual Listener
Update: fixed by now. My ST 10 is streaming fine for a couple of hours.

Re: Spotify doesn’t play on Bose SoundTouch anymore

Casual Listener

Glad to hear it’s working for you now. Not me yet

Re: Spotify doesn’t play on Bose SoundTouch anymore

Casual Listener
Try contacting @SpotifyCares on Twitter.... hope it helps

Re: Spotify doesn’t play on Bose SoundTouch anymore

Moderator
Moderator

Hey all,

 

Thank you for reaching out about this here in the Community.

 

What you've mentioned was reported here and should be fixed now. Could you give it another try and let us know how it goes?

 

Thanks!

MarioModerator
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Bose st 30 stil can't connect to Spotify..

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