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Spotify doesn’t play on Bose SoundTouch anymore

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jmellander
Casual Listener

As I have all my SoundTouch devices (SoundTouch 130, SA-5 and a SoundTouch Wireless adapter) in my cottage, I'm not able to test with the SoundTouch app since it doesn't present the services until it has contact with at least one compatible speaker.

 

BUT, after the fix to the bug I reported back in May got fixed (and it seems it's fixed in your version on the iPad as well) I've not had any problems.

As a wireless networking professional I can imagine that many of the problems reported in this thread are down to the network. There's often a lot of focus on the two peers in the playing: the app on the phone/table and the speaker. But the fact of the matter is that the networking infrastructure has a significant role in this as well. And though you would think that a wifi network is a wifi network, they can differ quite a bit as well.

It's not too uncommon by wifi vendors (whether it's access points (bridging devices) or routers/gateways (combined routing/NAT:ing and bridging)) to try to optimize traffic by filtering out traffic that is considered potential network hogs, and this often includes multicast traffic and/or broadcast traffic.

Since I can't look at how the SoundTouch device does discovery for the other services (the Spotify discovery is Spotify specific) I can't give the answer right now. But it could be that it uses broadcast traffic either to the global broadcast or local broadcast address (255.255.255.255 or 192.168.1.255 (if your network is 192.168.1.0/24)), and that the router/AP filters traffic for multicast but not for broadcast. What I do notice is that when using the Deezer app itself, it uses regular AirPlay discovery with mDNS. But Bose's app could use something else. (And theoretically there could be other things that affect the method chosen.)

Ideally one would do wireless packet captures to record the traffic and see what's actually sent and received. But this of course requires more skills than operating the Spotify app.

 

But until I get around to doing a more comprehensive guide  on how to record wireless traffic (not promising one, but I'm tempted to do one based on all the problems people have, and the fact that wireless packet captures are really the best way to troubleshoot things like this) I would look in the wireless router or access point admin interface and look for any kind of broadcast or multicast suppression. You can also check if different radio interfaces(2.4GHz (802.11b/g/n/(and maybe even 802.11ax, since that supports 2.4GHz as well) and 5GHz (802.11a/n/ac/ax) are not segregated/isolated. If you have the same SSID (network name) on both radios there's no real way of controlling which channel your phone and speaker connect to. Of course, the segregation scenario is not likely to apply if other music services do work from the app. (But could be applicable for those struggling to get connection at all.)

Re: Spotify doesn’t play on Bose SoundTouch anymore

Caro_Thestep
Casual Listener

Hi Peter!

 

I’ve done all the aforementioned steps + factory reset of both of my Bose Soundtouch 10 speakers and the problem with Spotify still continues;

-Spotify music disconnects every 2-3 seconds asynchronously between the speakers, then reconnect, etc.

 

-this problem occurs no matter the way I use Spotify on my speakers; Soundtouch, Spotify, speaker buttons, or even via Bluetooth.

-I use a Spotify Premium Account

-Listening to Spotify on any other device works like a breeze.

-Every other music system (Radio Paradise, Radio-Classique, etc) I use on my Bose Soundtouch 10 via Soundtouch works perfectly.

-I don’t have a problem to play music coming from other systems (Apple Music) via Bluetooth.

 

Please let me know what would be the next steps.  I believe this problem likely started 1-2 weeks ago.

 

thanks

 

Re: Spotify doesn’t play on Bose SoundTouch anymore

Caro_Thestep
Casual Listener

Update; updated my router's firmware and changed channel. Everything works for the moment...  Either this was wave interference or old firmware, I do not know.

Re: Spotify doesn’t play on Bose SoundTouch anymore

Xenia
Moderator
Moderator

Hey everyone,

 

Seems like performing a soft reset or hard reset on your speakers does the trick. We’d recommend you follow the steps suggested by @Veemaxt here and should that not work, try a factory reset. Head here to check out how.

 

Hope this helps. Let us know how you get on 🙂

XeniaModerator
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Re: Spotify doesn’t play on Bose SoundTouch anymore

MoRiley50
Casual Listener

FINALLY FOUND THE SOLUTION!  None of the recommendations worked for me, until I did this.  I unplugged the router (not the modem, which are separate in my house) and unplugged the power source for each set of Bose 151 speakers in my Bose Soundtouch SA-5 system, and waited a minute or so, then plugged it all back in.  VOILA!  Spotify worked again.

Re: Spotify doesn’t play on Bose SoundTouch anymore

fringeman
Newbie
Thanks mate! I’ve had same issue and it was solved due to your advice.

Re: Spotify doesn’t play on Bose SoundTouch anymore

MoRiley50
Casual Listener
I found that solution online and glad that it finally worked out. I have a
feeling that I’ll need to do that every once in awhile.
Glad it worked for you, too.
Mo

Re: Spotify doesn’t play on Bose SoundTouch anymore

pdxfox
Visitor

I've had to perform the 'solution' numerous times. Thus, it is not a solution. It is a quick fix or a workaround. Please find an actual solution, and fix this bug.

Re: Spotify doesn’t play on Bose SoundTouch anymore

Lambooma
Visitor
  • Have the same issue as on this feed and unfortunately the issue keeps coming back. Have had the SoundTouch Stereo JC II wifi system for 5 years and up to now has worked well. Apple play, TuneIn, etc ok but Spotify through both the Spotify and Bose SoundTouch Apps keep intermittently cutting out.  At a loss as have tried various router settings, both direct Ethernet and a Wifi connections but same issue. Seems to have happened after a recent upgrade 2-3 weeks ago?  Any help appreciated? Thx. 

Re: Spotify doesn’t play on Bose SoundTouch anymore

Luchito51
Casual Listener

I have the same problem. Now it won`t play anymore. Tried soft reset, hard reset, wifi firmware update, but nothing worked.

Able to play spotify on every other device, but not on the Bose Soundtouch 10 speakers.

 

They used to work fine 2 weeks ago.

 

Help!

Re: Spotify doesn’t play on Bose SoundTouch anymore

lalfonsososa
Casual Listener
I have the same issue as yesterday my ST30 played Spotify music smoothly, now it's stuck in blue and won't play neither in SoundTouch app nor directly in Spotify connect, but TuneIn radio works fine.
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