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Spotify error - won't open on Firestick

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Spotify error - won't open on Firestick

Visitor

Plan

Premium

Country

USA

Device

Amazon Firestick

My Question or Issue

I have been using Spotify on my firestick for many months without issue.  As of yesterday, I am not able to open Spotify on my Firestick.

 

I have so far done the following: 

1. Attempted to log in with the UN & PW directly on the Firestick

2. Attempted to open by sending to my Firestick from the app on my phone. 

3. Uninstalled and reinstalled the app

4. Checked for updates

5. Factory reset my firestick and reinstalled the app again. 

 

I am still seeing a black screen with the Spotify logo and text that just says "Error" followed by a long string of characters.

Here are 3 of the many many error codes that have shown up on my screen: 

Error da81c6db8836418da2eccbeb36840963

Error cc8657a044a7406c92c8533ca3ac763a

Error 9e6dac01538f451f99cb615c816d15a

 

Please help!  I am paying for premium service, but this doesn't feel very "Premium". 

 

7 Replies

Re: Spotify error - won't open on Firestick

Composer

Hey,

Have you tried playing something new on your mobile phone and then restart app on Firestick ?

//S 

Re: Spotify error - won't open on Firestick

Visitor

The same happened on my Fire TV stick. 

I solved it with this procedure:

Settings --> Manage Apps --> Spotify

then:

--> Clear data

--> Clear cache

Then I got back into Spotify, entered my credentials (they'd been erased in the process) and got in w/o problem.

Re: Spotify error - won't open on Firestick

Casual Listener
I had the same problem. Thanks for the solution.

Re: Spotify error - won't open on Firestick

Casual Listener
Done all that still nothing

Re: Spotify error - won't open on Firestick

Casual Listener
There is a new bug in the app. Spotify claims to be working on it. Been five days. I don't have a lot of faith.

Re: Spotify error - won't open on Firestick

Casual Listener

I'll give spotify another couple of days and then ditch my subscription to premium 

Re: Spotify error - won't open on Firestick

Moderator
Moderator

Hey everyone,

 

Thank you for posting and searching the answer you need here.

 

As @LDLee mentioned, there is currently an Ongoing Issue, where the Spotify app is not working correctly on Amazon Fire TV.  You can +VOTE and subscribe to it here, if you haven't already. The folks at our tech team are currently looking into this and we'll post any updates on the matter there, as soon as there are any.

 

Hope this is helpful but don't hesitate to let us know if you have any further questions!

 

 

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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