Spotify no longer connects to Sonos speakers

[boivins-ca]

About two days ago (Aug 8th 2019), Spotify no longer connects to my Sonos speakers.  This has been working up until then.

Logged in to Spotify, I see my Sonos speakers, try to connect and nothing happens.  Using Apple phone, Windows 10 Surface.  Neither work.

Removed the Spotify service on Sonos and re-added.  Restarted both devices, reset the Sonos speakers (unplugged, replugged).  Nothing seems to work. 

Plan

Premium

Country

Canada

Device

iPhone 6 and Surface Pro WIndows 10.

Operating System

iOS 12.4, Windows 10

My Question or Issue

[gtrat35]

I am having the same issue. Power cycled router and speaker, reinstalled Spotify and Sonos apps, removed and added Spotify service back to Sonos app. Trying to control with iPhone X.

[heer2351]

Same issue 

[Delphibiz]

Facing the same issue as well. I can play Spotify thru the Sonos app but not via Web Player, Windows Desktop App and iOS app. 

[gtrat35]

Someone on the Sonos boards posted this, and it worked for me:

Remove Spotify from the services in the Sonos app, wait 10mins, and add Spotify back to the services (I didn't add it back until the next day because I forgot about it).

[heer2351 · Accepted solution]

That unfortunately did not solve it for me. 

However allowing mobile data did resolve it on my iPhone. See: 

https://community.spotify.com/t5/iOS-iPhone-iPad/Bug-Spotify-connect-not-working-when-Spotify-is-lim...

For family members with an Android phone the problem persists. 

[Delphibiz]

---

@heer2351 wrote:

That unfortunately did not solve it for me. 

However allowing mobile data did resolve it on my iPhone. See: 

https://community.spotify.com/t5/iOS-iPhone-iPad/Bug-Spotify-connect-not-working-when-Spotify-is-lim...

For family members with an Android phone the problem persists. 

---

Your link to enable mobile data works for my iPhone as well. Thanks for sharing the link. After the app is able to locate the Sonos speaker I turned off mobile data and it continues to work and even works on the desktop app.

Spotify please fix this bug ASAP!

[Delphibiz]

---

@gtrat35 wrote:

Someone on the Sonos boards posted this, and it worked for me:

Remove Spotify from the services in the Sonos app, wait 10mins, and add Spotify back to the services (I didn't add it back until the next day because I forgot about it).

---

Nope it didn't work for me but I'm glad it did for you. Cheers.

[boivins-ca]

I tried this, even waiting a couple of hours before re-adding the Spotify service to Sonos app and it did not work for me.

[boivins-ca]

Ah!  Allowing Spotify to use Cellular data works!  It's just a workaround and I hope Spotify fixes this soon.