Spotify no longer connects to Sonos speakers

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Spotify no longer connects to Sonos speakers

boivins-ca
Casual Listener

About two days ago (Aug 8th 2019), Spotify no longer connects to my Sonos speakers.  This has been working up until then.

Logged in to Spotify, I see my Sonos speakers, try to connect and nothing happens.  Using Apple phone, Windows 10 Surface.  Neither work.

Removed the Spotify service on Sonos and re-added.  Restarted both devices, reset the Sonos speakers (unplugged, replugged).  Nothing seems to work. 

 

Plan

Premium

Country

Canada

Device

iPhone 6 and Surface Pro WIndows 10.

Operating System

iOS 12.4, Windows 10

 

My Question or Issue

 

1 ACCEPTED SOLUTION
Solution!

heer2351
Regular

That unfortunately did not solve it for me. 

 

However allowing mobile data did resolve it on my iPhone. See: 

https://community.spotify.com/t5/iOS-iPhone-iPad/Bug-Spotify-connect-not-working-when-Spotify-is-lim...

 

For family members with an Android phone the problem persists. 

View solution in original post

42 Replies
Solution!

heer2351
Regular

That unfortunately did not solve it for me. 

 

However allowing mobile data did resolve it on my iPhone. See: 

https://community.spotify.com/t5/iOS-iPhone-iPad/Bug-Spotify-connect-not-working-when-Spotify-is-lim...

 

For family members with an Android phone the problem persists. 

View solution in original post

conniecanderson
Casual Listener

That did not work for me either.  I have 2 Sonos 1 speakers that were working perfectly and all of a sudden yesterday jus stopped. I've tried all possible fixes here but nothing is working. It works through the Sonos app but not through Spotify. What is the deal?? Anyone? 

iPhone 11

achen0115
Newbie

This works for me. Thank you so much.

Hbl21
Visitor

This just started happening to me and this fix doesn’t work, any other ideas? 

slimbuttons
Casual Listener
me too. I wonder if the fact that a bunch of people are suddenly having the issue could be some update they're doing?

robotsari
Casual Listener

I went into Settings > Services & Voice > Spotify > Reauthorize Account and that seemed to fix my problems briefly last night, but the issue is returning again this morning.

slimbuttons
Casual Listener

Reupping that I'm having the exact same issue, and on this same timeframe. Google Pixel 3a; Windows 10; Sonos App -- nothing connects to Spotify. Like one of the previous posters, I got a connection for like 15 minutes that then--just as suddenly--went away. I've rebooted the rerouter; removed and reinstalled the Spotify service from the app; reauthorized the service through the app. When I ask for Spotify I still get, "[long pause]," phrase of success ("alright, here's the Spotify playlist called XYZ,"), followed immediately by "Sorry, I couldn't reach Sonos."

 

I've had the speakers for about two months and this has worked great that whole time until now.

conniecanderson
Casual Listener

go to status.sonos.com its now a known issue they are working on.

slimbuttons
Casual Listener
oh thanks a lot -- i was looking for a tabulation like that and unable to find it! appreciate the link.

Elena
Moderator
Moderator

Hey folks,

 

Thank you for reaching out about this here in the Community.

 

You're right that we had some trouble with the Connect feature and what you've mentioned was reported here.

 

This should be fixed now, so if it's not working for could restart your router and give it another try. 

 

Let us know how it goes!

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

vic-t
Visitor

I just set up a new Samsung S10 with Sonos S1 and Spotify, with a Play:3. I could not get Spotify to play before confirming in the Spotify app that it can stream music using cellular service. Clearly, there is a technical dependency to do this. You may want to take this up with Spotify.

Chris11234
Visitor

Sorry, this fix still don‘t work! I cannot get a connection from any  iOS or Android device to my Sonos system anymore. How I get support to make it working again??

dpw198
Newbie
I'm in the same boat...hasn't worked in about a week

RayTunes
Newbie

Here it now only works on the Play:1 and Play:5 rooms. The Play:3 rooms are not available from the list for Spotify Connect.

 

Previously it worked for all the rooms.

Mr_Noise
Regular

After the newest updates, it not working again..

robotsari
Casual Listener

Came to this thread because this is suddenly happening to me as well, music stopped playing around 3 hours ago and now every time I try to play it just says "Spotify failed to connect". Android phone (Google pixel 3), this has been working for me for approximately six years with no problems.

boylejoe
Newbie

I am having the exact same issue. I got it to connect once from an iPad about five minutes ago but lost it. 

 

It does not work from iPhone, macOS, or iPad. 

boivins-ca
Casual Listener

Allowing Cellular data for Spotify works.  Hoping Spotify rectifies this bug soon, but for now this works.

Thanks all,

Sylvie

boivins-ca
Casual Listener

Ah!  Allowing Spotify to use Cellular data works!  It's just a workaround and I hope Spotify fixes this soon.  

Delphibiz
Casual Listener

@heer2351 wrote:

That unfortunately did not solve it for me. 

 

However allowing mobile data did resolve it on my iPhone. See: 

https://community.spotify.com/t5/iOS-iPhone-iPad/Bug-Spotify-connect-not-working-when-Spotify-is-lim...

 

For family members with an Android phone the problem persists. 



Your link to enable mobile data works for my iPhone as well. Thanks for sharing the link. After the app is able to locate the Sonos speaker I turned off mobile data and it continues to work and even works on the desktop app.

 

Spotify please fix this bug ASAP!

LVG1
Regular

This worked for me! Finally! 🙂 I also noticed that if you don't download offline content then the sonos speakers stay.. 

 

Guess just have to be careful with Cell data now. 

 

Spotify please fix your app!! 

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