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Spotify no longer supports this version of chrome.

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Re: Spotify no longer supports this version of chrome.

epicchristian
Casual Listener

Well, I wouldn't want to help someone like you if you continued to complain like that.
These people probably have jobs outside of Spotify Rockstar, so you can't blame them, and communication is probably really poor from Rock Stars and actual Spotify staff, making it take even longer.
Either way, all we can do is sit here and wait. Complaining only makes it look worse for you, and makes the Moderators less-friendly and less cooperative to help.

Re: Spotify no longer supports this version of chrome.

lr037y1-2_aj
Casual Listener

most people commented on it before spotify confirmed it was a problem on their part so we were trying to ask for help from each other since we didn’t know what was going on. no need to be rude about our confusion. i went to spotify’s help twitter and they told me it was a problem on my part, too. this was BEFORE they noticed it was their own problem. 

Re: Spotify no longer supports this version of chrome.

epicchristian
Casual Listener

I'm not trying to be rude, I'm just saying if I was a moderator, and someone was bugging me to help and complaining about their own problem mentioning "This isn't how you help customers"
I'd be quite keen on leaving and closing the conversation.
I'm just trying to keep this conversation more civilized, that we just point out facts and not spew out nonsense that sometimes makes moderators angry and or mad.
Moderators deal with this stuff every day, so if anything, changing your attitude about the situation would make them more happy to help you.
This is bugging me too, I can't listen to my music while I do my homework, but I'm not complaining, I'm just explaining my situation in a calm manner, to appeal to moderators who come onto the forums looking to help.
Sorry if my previous reply seemed a bit rude, I was trying to make a point.
And I understand that most people commented before they realized it was a problem, but, these people probably have a life.

 

Re: Spotify no longer supports this version of chrome.

pavel_reichl
Casual Listener

Well, I thought that moderators on spotify.com are paid support engineers. Honestly I don't expect some random guy to provide support on official web of product that I do pay for.

Re: Spotify no longer supports this version of chrome.

Cristian0224
Casual Listener

This also is not working. Like... why you heff to do this to us chromebook users. Lowkey shook. Please fix this my guy. 

Re: Spotify no longer supports this version of chrome.

zd_dq-b2lmhc
Newbie

Also on a Chromebook. Ive updated Chrome, restarted, cleared cookies, turned off AdBlocker. Still doesn't work. It actully starts to play the song before the error messge kicks in. 

Solution!

Re: Spotify no longer supports this version of chrome.

Moderator
Moderator

Hey all,

 

Thanks for getting in touch!

 

We are aware of an issue with Spotify in Chrome and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. Be sure to comment or subscribe in the topic to get notifications. We'll get this sorted as soon as possible.

 

Sorry for the inconvenience. Let us know if you have further questions.

 

Have a nice day!

GuidoModerator
 
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If you appreciate my answer, maybe give me a Like.
 

Re: Spotify no longer supports this version of chrome.

Pergelator
Visitor

I started writing this the Spotify community forum, but I started expounding, so I thought I probably out to record it here first. 

 

I'm having so much fun here. Sorry, that was a lie. Or was it? Normally a website that gives me as much trouble as Spotify does would be regarded as a royal pain-in-the-neck. 

 

I'm checking the fringes of my digital domain (riding the fences, so to speak), deleting spam from my email and I come across a note from Spotify promoting a tune. Well, sure I'll give it a shot, so I click. The click takes me to the Spotify website, but not to the tune they are promoting. Find the tune, login, click play and I get a big fat error - "The version of Chrome is not supported", so I update my OS, which hopefully updates Chrome because I don't want any more instructions.

 

The frustration from following all the relatively simple instructions to correct a fundamental problem is very annoying. On the other hand it has given me something to focus on. The original problem of not being able to play tunes using Spotify on the Chrome web browser I can kind of understand. Chrome is a Google product, and we now know Google is pretty much just like any other person / corporate entity - they are going to look out for their own best interests, and it that means making some obscure little tweak to Chrome that makes everybody else's streaming engine choke, well I wouldn't be surprised.

 

 

On the other hand it might be that Google is simply following an evolving specification and Spotify's programmers are slacking.

 

Whatever, we'll probably never know. I Google the problem and find myself on Spotify community forum, where I go through more contortions to get logged in. I eventually find this topic and follow more instructions, but Spotify still no worky.

 

I was thinking about posting technical info like OS and brower versions, but since they aren't asking, maybe they don't care.

Re: Spotify no longer supports this version of chrome.

deirdrecorr
Casual Listener

I have the same problem.  I'm on a Chromebook, which automatically updates Chrome.  I've seen theories that it's Spotify's way of trying to force us into the app, but I already have the app and have the same problem on both the app and the browser version.  I'm surprised that this still hasn't been taken care of in the three weeks since OP posted their concerns.

Re: Spotify no longer supports this version of chrome.

deirdrecorr
Casual Listener

Same here.  Also, it's not just Chrome.  Just typing my problem in the forum I saw posts from people from Firefox or Safari with the exact same problem we're having.  Jumped through all these hoops to make an account for the forum just to hopefully draw attention to the problem, but I doubt anyone from Spotify is gonna do anything to fix it.

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