Spotify not connecting to Denon

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Spotify not connecting to Denon

andresbaezg
Casual Listener

Plan

Premium

Country
Panama

 

Device

(iPhone X)

Operating System

(iOS 10)

 

My Question or Issue

Today Spotify connect stop connecting to my denon AVR-X4400H. Yesterday everything was fine. Today it still is listed as an available device to connect, but when selecting it just stays “connecting” and nothing happens. I’ve tried on iPhone and iPad and nothing. Tried using HEOS music and a message of “Denon can not connect to Spotify, try again later “ is what I get. I resented the WiFi network and resetee the network settings of the Denon but nothing. I can still stream/play music from other media sources on the Denon, so it is not an issue of the AVR. 
Any advice ?

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Accepted Solutions
Solution!

Re: Spotify not connecting to Denon

Mario
Moderator
Moderator

Hey @andresbaezg

 

Thanks for reaching out about this here in the Community.

 

Would you mind taking a look here and checking if there are any updates available for your Denon device at the moment? Updating your device's firmware could do the trick in this case.

 

As a heads-up, it'd also be great to double-check your Iphone's operating system as well as the Spotify app are up-to-date.

 

We'll look out for your reply and be here if we can help any further!

MarioModerator
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5 Replies
Solution!

Re: Spotify not connecting to Denon

Mario
Moderator
Moderator

Hey @andresbaezg

 

Thanks for reaching out about this here in the Community.

 

Would you mind taking a look here and checking if there are any updates available for your Denon device at the moment? Updating your device's firmware could do the trick in this case.

 

As a heads-up, it'd also be great to double-check your Iphone's operating system as well as the Spotify app are up-to-date.

 

We'll look out for your reply and be here if we can help any further!

MarioModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"There's more to living than only surviving." - Dexter Holland

View solution in original post

Re: Spotify not connecting to Denon

andresbaezg
Casual Listener

Thank you Mario, I think updating the Denon did the trick 

Re: Spotify not connecting to Denon

Mario
Moderator
Moderator

Hey @andresbaezg,

 

Thanks for your updates.

 

Glad to hear the suggestion helped 🙂

 

We'll be here if there's anything else we can do at any time!

MarioModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"There's more to living than only surviving." - Dexter Holland

Re: Spotify not connecting to Denon

MyMyHeyHey
Newbie

The only thing that worked for me was to delete spotify app on my android phone and reinstalled it. Worked perfectly after that

Re: Spotify not connecting to Denon

CarlosE
Moderator
Moderator

Hey there @MyMyHeyHey,

 

Thanks for posting on this thread and welcome to the Community!

 

We're glad to know that it was sorted out and thanks for sharing what worked for you, as it might help other users too.

 

If you need a hand with anything else, we're always a post away.

 

Have a good one 🙂

CarlosEModerator
 
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If you appreciate my answer, maybe give me a Like.
 
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