Spotify not connecting to Denon

[andresbaezg]

Plan

Premium

Country
Panama

Device

(iPhone X)

Operating System

(iOS 10)

My Question or Issue

Today Spotify connect stop connecting to my denon AVR-X4400H. Yesterday everything was fine. Today it still is listed as an available device to connect, but when selecting it just stays “connecting” and nothing happens. I’ve tried on iPhone and iPad and nothing. Tried using HEOS music and a message of “Denon can not connect to Spotify, try again later “ is what I get. I resented the WiFi network and resetee the network settings of the Denon but nothing. I can still stream/play music from other media sources on the Denon, so it is not an issue of the AVR. 
Any advice ?

[Mario · Accepted solution]

Hey @andresbaezg, 

Thanks for reaching out about this here in the Community.

Would you mind taking a look here and checking if there are any updates available for your Denon device at the moment? Updating your device's firmware could do the trick in this case.

As a heads-up, it'd also be great to double-check your Iphone's operating system as well as the Spotify app are up-to-date.

We'll look out for your reply and be here if we can help any further!

[andresbaezg]

Thank you Mario, I think updating the Denon did the trick 

[Mario]

Hey @andresbaezg,

Thanks for your updates.

Glad to hear the suggestion helped 🙂

We'll be here if there's anything else we can do at any time!

[MyMyHeyHey]

The only thing that worked for me was to delete spotify app on my android phone and reinstalled it. Worked perfectly after that

[CarlosE]

Hey there @MyMyHeyHey,

Thanks for posting on this thread and welcome to the Community!

We're glad to know that it was sorted out and thanks for sharing what worked for you, as it might help other users too.

If you need a hand with anything else, we're always a post away.

Have a good one 🙂