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Spotify not working on Alexa echo dot 4th generation

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Spotify not working on Alexa echo dot 4th generation

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When asking Alexa to play a song or playlist from Spotify it keeps saying "To play Spotify enable the skill and link your account". This is occurring with 2 Echo Dots 4th gen.

 

Echo Dot - 4th gen
USA Region

Spotify Premium

 

I have tried the troubleshooting noted in this thread with no success.

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Spotify-has-stopped-working-on-Alexa-...

 

I also tried linking and unlinking via the web version of Alexa setup on alexa.amazon.com 

 

Help resolving this issue would be great as these devices are for my kids thanks 

 

 

 

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Re: Spotify not working on Alexa echo dot 4th generation

Moderator
Moderator

Hey @noomiktalon,

 

Thanks for reaching out and welcome to the Community.

 

We recommend that you use the Alexa app to link your Spotify account. That usually resolves issues like the one you're experiencing. You can find a detailed guide on how to do this here

 

If that doesn't do the trick, please perform a clean reinstall of both the Spotify and Alexa apps. That way if any damaged files are interfering with the account link, they'll get replaced. You can find the relevant steps for the Spotify app here

 

Hope this helps. Keep us posted on how it goes.

MihailModerator
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