Spotify not working with Google Home

[Lauralmom4]

It doesn’t work! This is not a solution. I **bleep** I have to get a different music account because there is not reason to have something that is messed up and not working on my google nest. And you send me the “solution” a. I have seen, duh. b. 59 people have posted that it isn’t a solution. C. Bye-bye!

[Lauralmom4]

It doesn’t work! Many people have posted that it doesn’t work. Why am I giving you my money!?! You’re customer service is terrible!

[StevenNC]

That worked for me, but why does this keep happening?  I seem to have to unlink and relink my account about once every few months.

[StevenNC]

UPDATE:  It worked for all of about 5 minutes.  I've tried unlinking and relinking the service several times.  One other time it seemed to work for a couple minutes, until I asked Google to transfer the music to a difference speaker, at which time it stopped entirely (despite confirming it was doing so).  I have not been able to stream my Spotify music to any of my Google devices (I've tried 3 different ones).

Get it together, Spotify.  This is an unacceptable level of unreliability.

[Mihail]

Hey folks,

Thanks for reaching out and  keeping us in the loop.

Next to the steps that @Guido suggested we recommend that you try also the following:

• Do a clean reinstall of both your Spotify and Google Home app, there might be some faulty files that are causing the connectivity issues. This Spotify Answer can help with that. 
• Restart both devices with waiting about 10 seconds before starting them back up. This is often overlooked, but very effective.
• Check if you experience the same issues with another internet connection.
• Turn off all battery optimization and cache clearing apps for bot Spotify and Google Home. Keep in mind that some device have such apps preinstalled.
• Connect another Spotify account and let us know if that solved the issue. You can create one here. If that worked, this page has instructions on how to transfer your music and followers.

Hope this helps. Let us know how you get on.

[lukemb64]

Same problem here, started today. Have tried all the solutions above. None worked. When I ask the speaker to play Spotify it says 'Sorry, something went wrong, give it another try'.

[Mihail]

Hey @lukemb64,

Thanks for reaching out.

If you've tried the troubleshooting steps outlined in my previous post, it might be that you are experiencing a case of this active Ongoing Issue. 

You can +VOTE and subscribe to it, if you haven't already. We'll keep you updated on any updates on the matter there, as soon as there are any.

Hope this is useful, but don't hesitate to let us know if you have any further questions!

[lukemb64]

Great thanks Mihail, yes I tried all the steps in your posts and others. Useful to know about this current issue I have + myself. Many thanks for the quick response.

[GuiFall]

Hey,
I tried the steps you recommanded and It worked but only when I used another account... Do you know how can I used my "main" account cause this one is premium?

[Ver]

Hey @GuiFall,

Thanks for reaching out to us and welcome to the Community 🙂

If the same thing doesn't happen on another account, it sounds like it is an account-related issue. In this case we'd suggest you give these steps a go and transfer the music so you can enjoy your favorite jams on another account. There are also steps on how to cancel the previous subscription. After that you can head here and activate Premium on the other account.

Hope this helps. If you have questions, you know where to find us.