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The Spotify app for Tizen is a disaster and has been from day one... No version of this app has worked correctly... Especially with regards to offline playback... Just read the reviews on Samsung's Galaxy store for apps... I think it has a 1.5 star rating with most users giving it either 0.5 star or 1 star...
The layout of the app UI is poor and badly needs an overhaul...
Given the amount of marketing material Samsung made about the Spotify app for its wearables its no exaggeration to say that there would be a case for misleading advertising from Samsung in relation to this...
I think the fault lies with both Samsung and Spotify... Spotify have clearly favoured streaming over downloading with this app and have made downloading so restrictive as to essentially block it... Maybe it was a requirement from Samsung that Spotify didn't want to deliver on... The implementation of downloading is so poor that it feels like it was done by design than by accident... After all Spotify's apps on Wear OS and Fibit OS only allow either to control the playback of the Spotify content playing on your phone or streaming through the watch... Neither app allows downloading... Hence I think the fact that downloading is so restricted on Samsung's wearables as to essentially be pointless was Spotify's decision...
The bottom line is that the app is so bad that it is almost unusable... I'm hoping that Deezer will make an app for Samsung's Tizen OS so there is at least one decent option available... Deezer is a decent streaming service and arguably better than Spotify in a lot of ways...
I found that if you turn on offline mode right after you've downloaded your songs it works fine. After a day or two you can go online again and the app still remembers your songs, that worked for me anyway!
Would you mind trying to log in with another account - such as a friend's or a family member's and connect to your watch to see if the issue persists? It'll help us quickly assess if there are any issues specifically with your account.
Also - can you try to download the music offline with another internet connection?
Keep us posted.
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"There's more to living than only surviving." - Dexter Holland
The app crashes trying to access playlists and is unable to download anything. No songs can be downloaded due to the force closing.
Again I must stress - while the last version of this app worked (with issues) the new version released this year does not. Potentially it is resource heavy with the inclusion of album art? Causing the watch to run out of memory? Or it's just badly coded?
At this point saying goodbye to spotify and just ripping some mp3s and side loading to the watch is the best and easiest option to play some songs while running.
I also have the same problem and it is incredibly frustrating. I only bought the watch because of the spotify offline function and by now it is basically unusable. I have followed all the steps suggested and it is still not working. Obviously the app is buggy by design. Spotify and Samsung need to fix that asap.