Spotify on LG Smart TV - Bad sound quality due to high in app volume?

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Spotify on LG Smart TV - Bad sound quality due to high in app volume?

Jeff_Steele
Newbie

Description of the problem:

I experience bad sound quality with distortion, no matter the volume.

The volume inside the spotify app is about twice as high as any other app (ex. Netflix, youtube) or source like TV or HDMI.

The sound output is through reciever.

 

Ive tried the example in a similar post about too low volume (switch back to TV-speakers and adjust volume, and the again bypass) but to no good.

 

TV: LG 55UB820V (2014)

Reciever: DENON on optical output (about 10 years old)

 

Any solution to this?

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Solution!

Re: Spotify on LG Smart TV - Bad sound quality due to high in app volume?

robsokla
Regular

Yeaheyyy!!

 

The software upgrade did it. Upgraded from 04.10.31 to 04.10.35.

Spotify finally sounds like it should.

Took some time to figure out where to go:

Settings on remote - Support - Initialization of App - Click OK

There you will see the upgrade. 

 

Tried to upload the file here, but didn't work. My upload speed is soooo bad, I'm sorry.

You possibly have to fix the Expert 1/2 picture mode afterwards if you use that, but I'm not sure.

Maybe @killtux can upload it to somewhere.

 

Satisfaction!

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Solution!

Re: Spotify on LG Smart TV - Bad sound quality due to high in app volume?

killtux
Regular

yeah it also worked for me and the HDMI (ARC) output in Spotify and Deezer on my 40" TV.

The software is for all LG820V screens!

 

Just download the file, unzip it with the folder, copy the "LG_DTV" folder to the root of your USB Stick (NTFS, FAT32) and put it into your LG TV.

The following screen should pop up in your language:

IMG_5832.JPG

 

Start the update and let the tv reboot and you're done.

 

Here's the Firmware Version 04.10.35:

https://mega.co.nz/#!iNFzWL6B!PpH3ajqZerCH_lNqPeLx8qHg2MCJL0fjrLe-vfJR-Lw

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21 Replies

Re: Spotify on LG Smart TV - Bad sound quality due to high in app volume?

robsokla
Regular

Got the exact same problem on the same TV with optical out. 

I have not had the time to look into it yet, but I'll post here if any solution.

 

Or did u figure it out yet?

Re: Spotify on LG Smart TV - Bad sound quality due to high in app volume?

messiah
Regular

Hi guys,

 

I'm facing the same issue on my LG 55UB820V connected to LG NB3530A via optical out. It works great when using my Amazon Fire TV connected via HDMI to the TV with the same optical connection to the sound bar.

 

Looks like a software or data compression bug.

 

Cheers!

Re: Spotify on LG Smart TV - Bad sound quality due to high in app volume?

robsokla
Regular
Hi.

I sent an e-mail to LG support here in Norway. They have the same problem and are aware of it. I have sent them my serial nr., software etc. and are waiting for a response. You're probably right about the software. I'll keep you posted.

Re: Spotify on LG Smart TV - Bad sound quality due to high in app volume?

messiah
Regular
Awesome, I'll probably do the same here in Germany. Probably it just needs a push at the support team ;-)

Re: Spotify on LG Smart TV - Bad sound quality due to high in app volume?

user-removed
Not applicable

Hey there.

 

Spotify is 320 kbps on TV.

 

If quality is lower, it is software problem.

Re: Spotify on LG Smart TV - Bad sound quality due to high in app volume?

messiah
Regular
Well, the quality is really bad. It really seems to be the hardcoded volume setting for the optical out. I also opened a ticket at the german support including a link to this forum site.

Re: Spotify on LG Smart TV - Bad sound quality due to high in app volume?

killtux
Regular

i have the same Problem with my LG TV and my Marantz Reciever connectet over HDMI (ARC!).

 

I got the same issue with the deezer app. when i play the same music from spotify (or deezer) over the youtube app the sound is fine.

Re: Spotify on LG Smart TV - Bad sound quality due to high in app volume?

robsokla
Regular

Hopefully some good news!!!! :)

 

Just got an e-mail from the LG support center:

 

Hi Robert,

 

We have released an update that fixes the issue you are experiencing with spotify from the LG TV.

Please download the update by following this link: https://sprend.com/download.htm?C=2209fae402b84acaa025cfa9c6075320 

Then unzip it and put this update on a USB stick and then you just insert the USB stick in the TV to start the update.

 

I just downloaded the file and put it on a USB stick. Will try the update when i get home from work. 

Will update here as soon as it's done (in a couple of hours).

 

Cheers

 

 

Re: Spotify on LG Smart TV - Bad sound quality due to high in app volume?

killtux
Regular
is this file only for the 55 inch model or may it work with the 40 inch model too?
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