We’ve noticed a few of you are experiencing some playback mischievousness when using Spotify on your PlayStation devices. We thought we’d post a few helpful troubleshooting tips that might help with any pesky playback issues you’re having.
Power off your device
It might sound basic, but some people over look this, and it can definitely help in some instances. To power off your PlayStation:
We’d also recommend unplugging your device and waiting for a few minutes before powering up again.
Sign out of the PlayStation Network
If you’re signed into the PlayStation Network, try signing out/back in again.
Select Settings > PlayStation™Network/Account management > Sign Out. To sign back in, select Settings > PlayStation™Network/Account management > Sign In.
Reinstall the app
To reinstall the app on your device, find PlayStation Music featuring Spotify in your start up menu and select OPTIONS [on your PS controller] > Delete. To reinstall the app, head to the PlayStation Store in your start up menu and search for Spotify.
Checking for updates
Usually, PlayStation will push updates automatically, so you’re not required to do this manually. However, it’s always worth checking to confirm you’re running the latest software, and if you’re not, manually updating accordingly.
Find PlayStation Music featuring Spotify in your start up menu and select OPTIONS [on your PS controller] > Check for Updates.
To check your PlayStation’s software is up-to-date, head over to Settings > System Software Update.
We’d recommend having at least 1GB of free memory on your device in order to use Spotify. To check your current memory usage, head to Settings > System Store Management > Free Space. You may need to delete some saved content if you have less than 1GB of free space available.
You’ll need an active internet connection in order to stream music with Spotify on PlayStation. To check your PlayStation has an active internet connection, head over to Settings > Network > Test Internet Connection. To set up an internet connection, select Settings > Network > Set up Internet Connection.
Using Spotify Connect
If you use Spotify on your mobile device or tablet, try connecting to your PlayStation using Spotify Connect. Here’s how:
Note: Both devices must be connected to the same WiFi.