Spotify on Roku song issues

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Re: Spotify on Roku song issues

dunbabin
Casual Listener

Hello, I have poor music on my Roku2 XS as well, running the latest Roku firmware.  Spotify works fine on win7/web, and on android.  Other music services on Roku also sound fine - Pandora, Slacker, and Amazon Cloud player.  I hear clipping in the songs, consistently.  I am a paying Spotify member, please fix as I want to use Roku on my main living room setup and it needs to be wifey approved!  If this isn't a priority, please let us know, and I will migrate back to Slacker.  Thanks!

Re: Spotify on Roku song issues

Peter__
Community Legend

@dunbabin wrote:

Hello, I have poor music on my Roku2 XS as well, running the latest Roku firmware.  Spotify works fine on win7/web, and on android.  Other music services on Roku also sound fine - Pandora, Slacker, and Amazon Cloud player.  I hear clipping in the songs, consistently.  I am a paying Spotify member, please fix as I want to use Roku on my main living room setup and it needs to be wifey approved!  If this isn't a priority, please let us know, and I will migrate back to Slacker.  Thanks!


As far as I am aware Roku actually make the Spotify application for their platform, so they are probably the best ones to get in touch with for a solution! ;) 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Re: Spotify on Roku song issues

dunbabin
Casual Listener

Peter wrote:

As far as I am aware Roku actually make the Spotify application for their platform, so they are probably the best ones to get in touch with for a solution! ;) 

 

That is not true.  Spotify is the developer of the Spotify app on Roku.  And its on the list of supported devices to listen to Spotify. 

 

Spotify - please fix your app on Roku!

Re: Spotify on Roku song issues

123user123
Newbie

I am having the same problem with Spotify on Roku3. It's the only APP that is "hanging" on Roku. During playback the song will freeze, or get "choppy".

 

Any fix coming?

Re: Spotify on Roku song issues

dunbabin
Casual Listener
I put in a support ticket and got a bs response. I do not have time for this poor quality. I have gone back to slacker who has picked up their game recently. Adios spotify!

Re: Spotify on Roku song issues

guitar58
Casual Listener

Yea, I have the same Roku model, and was wondering if you ever got anywhere with the Spotify channel on Roku providing preferences like, Gapless Playback & Crossfade?

 

Best,

Guitar 58

Re: Spotify on Roku song issues

ObviousUsername
Newbie

I got a response frmo Spotify support suggesting that I chnage my router's DNS entries to the OpenDNS numbers.  I was reluctant to do so, but one day I figured I'd give it a try.  To my surprise it seemed to solve all of my playback problems.  I know Spotify relies heavily on DNS technology, but prefernece for a DNS server seems a little ridiculous.  

Re: Spotify on Roku song issues

Jradar
Regular

i'm also having this same problem. really? no help on this? 

 

i just went thru my roku and deleted about 12 different channels that are not in use. 

 

didn't seem to help. 

 

anyone?!!??

Re: Spotify on Roku song issues

Breakaway
Newbie

It's happening to me too, on a Roku 3.

 

It didn't used to be like that...

 

I tried deleting apps I wasn't using, I tried unplugging and plugging it back in, and the songs keep skipping.

Re: Spotify on Roku song issues

sillyfellow
Casual Listener

Hi,

 

I've been in touch with Roku several times about this issue and their advice was finally to dump Spotify and just listen to Pandora.  This was hardly what I was expecting and most unwelcome advice, but if they can't help then they can't help. 

 

I'm discontinuing my Premiom Spotify service now as I cannot even get Spotify to acknowledge the problem and moving to Slacker, at least for the timebeing.  My hope is that Spotify/Roku will work out a fix as I really enjoy the service (well, when I can listen to it properly that is).

 

Have a good day.

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