Spotify on Roku won't play

Solved!
Reply

Spotify on Roku won't play

sambailey79
Casual Listener

I’m trying to use Spotify (app v2.5) on Roku (model 3900EU Roku express, software version 9.0.0) and it all works... except for the ability to press Play! It worked a few days ago. It’s not working now. Nothing has changed in the setup or account.  

 

I can login (by u/p or by pairing), I can browse, I can add to library. The only thing that doesn’t work is pressing play - on albums, playlists or individual tracks. No feedback or error or response of any kind, it just does nothing when you press play!

 

I have a free Spotify account (used to be Premium, but downgraded last month - it has worked on Roku as a Free account, with ads, just last week). I’m in the UK.

 

Things I've tried:

* logged out and back in again (by all the various methods)

* deleted and reinstalled the Spotify app

* rebooted the Roku box

 

Help!

IMG_8270.jpg
IMG_8268.jpg
IMG_8269.jpg
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Spotify on Roku won't play

autauga
Newbie

Thanks. Got me 2 days ago. Opening the Spotify app on my PC and playing a song solved my roku spotify not playing problem, as well.

View solution in original post

18 Replies

Re: Spotify on Roku won't play

j9rose
Newbie

Same thing is happening to me. Noticed it yesterday.

Re: Spotify on Roku won't play

sambailey79
Casual Listener

3 days later... its working again!

Re: Spotify on Roku won't play

pennymusic1
Newbie

Just happened to me now - all my other Roku channels work/have sound & video, but the 'play' button can't be activated on Spotify

Re: Spotify on Roku won't play

Moderator
Moderator

Hey @pennymusic1 and the rest,

 

We can see that the issue has been fixed for @sambailey79.

 

If it's not working for anyone else, could you try to remove the app and preform any firmware update you can do on your Roku. Once that's done, reinstall Spotify and see if that solves the issue.

 

We hope it does. Let us know which Roku and on which firmware version you are on if it's still happening and we'll further investigate.

 

Have a nice day.

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Spotify on Roku won't play

sambailey79
Casual Listener
Hi all

I eventually put this down to a poor connection on WiFi. We were having some intermittent network problems, which I originally dismissed as the cause, because browsing was working fine. But I wonder if the app has some sort of caching or other network bandwidth test that wasn’t being passed, which was preventing playback.

The disappointing thing was that the app had no feedback to tell the user that was what was happening. It simply behaved like nothing was happening.

We have since had the overarching networking issues fixed and I’ve had no problems since.

Sam




Re: Spotify on Roku won't play

te-_m4s29lcj9
Casual Listener

I was having problems with playlists on Roku. I have Spotify on my PC, and finally figured out that I had to go to Settings, Device Menu in Spotify on my COMPUTER and select the TV device. It works now. 

Re: Spotify on Roku won't play

maysusan9
Regular

Hello I have got the same problem. I have got a Roku Express.  As you said when you press play nothing happens. I am so cross. I used to love using Spotify. I had it on every day. I will be looking into it this week to sort it out.

 

Re: Spotify on Roku won't play

maysusan9
Regular

Hello I have got the same problem. I will be  looking into it this week to try and sort it it out. I am so cross that this has happened. I have got a Roku Express.  I was using the Free pass on Spotify

 

Highlighted

Re: Spotify on Roku won't play

maysusan9
Regular

I have just sighned  up to Spotify with my other Email Address and it is working again. Oh I am so pleased

SUGGESTED POSTS