Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Spotify Premium
Norway
Galaxy Watch 46 mm LTE
Spotify on Galaxy Watch / Tizen version 2.4.12
Spotify app on Galaxy Watch is in "Standalone" mode
Spotify on Android on the phone
When I create a playlist in the Spotify app on my Android device, add two separate podcast episodes from two different podcasts to it, and attempt to play those podcasts on my Galaxy Watch, only one of them will start playing.
Steps to reproduce
Additional information
- I have also seen that podcasts, specifically "Kermode and Mayo's Film Review", from UK state broadcaster BBC does not work on the Galaxy Watch. Another podcast app on Galaxy Watch, Poddy, has no issue with BBC podcasts.
- If I attempt to download this playlist, Spotify on the watch says "Prefetch item not available".
- Whether or not I am connected to LTE or Wifi seems to make no difference
Hey @arewold and @Les_Portes,
Thanks for searching for the answer you need here.
Apologies for the delayed response, we just came across this thread. Could you let us know if the issue persists after performing a clean reinstall of both the Spotify and Samsung wearable apps? You can find a guide on how to do this for Spotify here. Afterwards you can connect the two again using this guide.
This will allow the connection between the devices and our servers to get built anew from the ground up. This tends to resolve connectivity issues like the ones your experiencing.
Hope this helps. keep us posted on how it goes.
Uninstalling and reinstalling the Spotify and Galaxy Wearable apps did not resolve the issue for me. If I attempt to download a playlist on my Galaxy Active 2 that contains podcasts that I've added to it, I always receive a "Prefetch item unavailable" error. How do I contact Spotify IT support for this?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…