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Spotify podcasts won't play on Amazon Echo

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Spotify podcasts won't play on Amazon Echo

discozen
Regular

Plan

Premium

Country

UK 

Device

Amazon Echo

 

My Question or Issue

 

However I try to play spotify podcasts on my Echo, it won't work.

 

When I'm playing a podcast on Spotify on my phone/ mac, and ask Alexa to open Spotify, nothing happens. If I'm playing music, it continues from the same place. 

 

When I'm playing a podcast on Spotify on my iphone or mac and try to Spotify connect to my echo, nothing happens.

 

I'm trying to use Spotify for all my music and podcasts so this would be really good to fix. 

 

Does anyone have any ideas?

 

thank you 

 

Screenshot 2018-11-04 at 12.53.25.png
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Spotify podcasts won't play on Amazon Echo

Moderator
Moderator

Hey folks,

 

Thanks for raising this with us on the Community.

 

This is currently expected behaviour, since not all podcasts are available for playback on all devices. However, we're always working to improve the app, and we'll let you know if we have any updates on this in the future.

 

Thanks again!

 

PeterModerator
Help others find this answer and click "Accept as Solution".
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"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers
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5 people liked this

Re: Spotify podcasts won't play on Amazon Echo

discozen
Regular

Update: this is not all podcasts. I've worked out that it is only BBC podcasts that don't work. For example: 

 

 

- BBC Radio 4 Thinking Allowed

- BBC Radio 4 Money Box 

- BBC Radio 1's screen time

 

Any ideas? Is this something that Spotify needs to speak to the BBC about?

 

Thank you 

Re: Spotify podcasts won't play on Amazon Echo

Moderator
Moderator

Hey @discozen.

 

Thanks for reaching out on the Community, and sorry for the slow response! We'll be glad to help you out :)

 

Could you try playing the podcasts in question from another Spotify account? This will determine whether there is an issue with the account itself.

 

Would you also mind performing a clean reinstall on both devices by following the steps outlined here? This can solve many common problems that our users experience.

 

Let us know how you get on. We'll be here in case you need any further help :)

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers
2 people liked this

Re: Spotify podcasts won't play on Amazon Echo

discozen
Regular

Hi

 

Thanks for the reply and apologies for my delay in responding. 

 

I don't have another spotify account to use, so I'm not sure how I can try it on a different account? 

 

Do you mean reinstall spotify on my phone and mac? That seems a lot of work when the fact that they are both not working, to me, suggests that they are not the problem? the common denominator is the Echo - should I reinstall the Spotify skills on that? 

 

Has Spotify been able to replicate this issue, or do you know if other users have reported it?  

 

Many thanks

 

 

 

 

4 people liked this

Re: Spotify podcasts won't play on Amazon Echo

abcdavis
Newbie

Hello,

 

This same exact scenario is happening to me too. I can play any and all music from the Spotify app to Alexa. But when try playing Harmontown it grays out all devices and says "Can't play this right now" 

 

Additionally, I can not command Alexa to play select titles from the same podcast.

 

spotify:show:4xdoysfv0ztl97lrj8Sg4W

 

I have done a clean install, closed and logged out of all devices. Phone, PC or Alexa, same outcome.

1 person liked this

Re: Spotify podcasts won't play on Amazon Echo

discozen
Regular

Weirdly, I can play Harmontown via my Echo (I've just tested it). 

 

Spotify - there's something strange going on where certain podcasts don't play through Spotify connect as they should, but it doesn't seem to be the same for all users on all devices. 

 

 

4 people liked this

Re: Spotify podcasts won't play on Amazon Echo

georgepotts
Casual Listener

Yes. I have the same problem. Can play music via Spotify app through echo but not BBC podcast. Do you have any comment Spotify? I'm a premium subscriber.

 

Thanks 

Solution!

Re: Spotify podcasts won't play on Amazon Echo

Moderator
Moderator

Hey folks,

 

Thanks for raising this with us on the Community.

 

This is currently expected behaviour, since not all podcasts are available for playback on all devices. However, we're always working to improve the app, and we'll let you know if we have any updates on this in the future.

 

Thanks again!

 

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers
2 people liked this

Re: Spotify podcasts won't play on Amazon Echo

discozen
Regular
Thanks Peter

Can I ask what the rationale is for this? It seems like an obvious thing to
prioritise fixing. The BBC is one of the biggest media organisations in the
world.

Thanks
6 people liked this

Re: Spotify podcasts won't play on Amazon Echo

georgepotts
Casual Listener

Yes.

 

This is a cut-and-paste answer and it depresses me (possibly more than it should but there it is). I am a paying customer, and this response, two months after I raised the issue and many more months after others raised it, is a brush off. Spotify may "expect" this behaviour but why should we? "We're always working to improve the app..." has no meaning. You should at least take the time to tell us why some podcasts are not available to be played on some devices. You are not a free service anymore at least not to me. As a paying customer, I should get a properly considered answer and proper customer service. Not good enough spotify.

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