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Spotify stopped working on Firestick

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Spotify stopped working on Firestick

skjpm
Regular

When I try to start Spotify on Kindle Firestick, it says, You're Offline. I'm not offline--I can stream Netflix, Prime, etc. I called Amazon Tech Support and cleared cache, uninstalled, reinstalled, etc. They said there was nothing they could do to help me anymore and told me to contact Spotify, so here I am.

 

I also can't open the website on my computer--I can open every other website I go to, but Spotify opens without graphics, etc.

 

Ideas?

13 Replies

Re: Spotify stopped working on Firestick

Rock Star 16
Rock Star 16

Hey @skjpm

 

That sounds like there's a network-related issue.

 

The simplest thing to try would be restarting the router (unplug for 10 to 20 seconds and then plug back in). This should generally work.

 

If that didn't work, please let me know and I'll figure out something else to try. :)

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Spotify stopped working on Firestick

skjpm
Regular

Thanks for responding! No, that didn't work. If I play Spotify on my computer and send it to the Firestick, I can hear it, but the TV screen still says "You're Offline" and I can't access Spotify through the Firestick itself.

 

 

Re: Spotify stopped working on Firestick

Rock Star 16
Rock Star 16

@skjpm

 

Alright, thank you for trying :)

 

Is the network you're using restricted in any ways, and is it a home or office network? Network restrictions may cause Spotify to stop working correctly.

When did it stop working?

 

Also, after restarting the router, can you access the Spotify website on your computer?

 

Keep me posted :)

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify stopped working on Firestick

skjpm
Regular

It's my home computer, and I haven't put on any restrictions. It just started in the last 2 days--up until then, I could go on the website,  and I could access Spotify from my Firestick. I can load the Spotify app on my computer and smartphone.

 

I've unplugged and plugged in the router, unplugged and plugged in the Firestick, uninstalled and re-installed the app on my Firestick, cleared all cache and data and THEN uninstalled and reinstalled, and THEN unplugged and plugged in both the router and Firestick. It still says "You're offline." Did Spotify do an update in the last couple of days? Thanks again! :)

 

 

 

 

 

 

 

 

 

Re: Spotify stopped working on Firestick

Inprin
Casual Listener

I am having exact same issue. Just started in last 36 hrs.

Re: Spotify stopped working on Firestick

Rock Star 16
Rock Star 16

Hey @Inprin and @skjpm

 

Spotify had some connection issues which might have caused this. However, this issue has been fixed, so I ask you to reinstall the Spotify app one more time. :)

 

@skjpm - you said you can't open the Spotify webpage. Is your ISP Windstream by chance?

 

Let me know how it goes!

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify stopped working on Firestick

skjpm
Regular

Yes, it is Windstream. Is that a factor? Thanks!

Re: Spotify stopped working on Firestick

Inprin
Casual Listener

Yes, my ISP is Windstream aswell. 

Re: Spotify stopped working on Firestick

Rock Star 16
Rock Star 16

@Inprin @skjpm

 

Thank you for that. However, about reinstalling the Spotify client for your Firestick device, did it work? :)

 

 

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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