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This doesn't work. Not only does it take me to a screen saying I need to get Premim to play any song, other forums have noted that there should be an I for information while playing a song. This also does not exist. I've deleted and reinstalled five times with no solution. I'm about ready to cancel my subcription. FYI - I'm using an iPhone 5. Please provide support asap.
Thank you,
The "i" no longer exists because that was for an older version of the app.
To turn off shuffle mode there is a shuffle icon on the bottom left corner of the now playing screen. You can only turn off shuffle mode if you have a premium subscription.
Do you have a premium subscription? I suggest you log out of the app, and then log back in. I think maybe you premium didn't activate yet.
If you still have trouble getting premium to work,
I suggest you contact support so they can take a look at your account and see what is going on:
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.
Support usually replies within 24-48 hours.
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