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Spotify web player says Offline, works everywhere else

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Spotify web player says Offline, works everywhere else

edzzz
Casual Listener

 

I just recently went premium on a family plan and ever since then the web player in my browser (Chrome on OS X) switched to Offline mode. I've logged out and back in, restarted the browser, the laptop - nothing helps. No matter what I try, I'm still Offline (even though every other application and web page works fine).

What's odd is that I can open the Spotify app on the same laptop and it works .. and the app on my Samsung Galaxy works fine as well. Anything I can do to fix the web player/browser issue?

Thanks,

Ed

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Re: Spotify web player says Offline, works everywhere else

Moderator
Moderator

Hey @edzzz.

 

Thanks for getting in touch!

 

Could you try clearing your browsers cookies and cache to see if this helps? If it doesn't, try out a different web-browser to see if that makes a difference.

 

If that doesn't help as well, send us over a screenshot of the error message you are receiving.

 

Looking forward to your reply and have a nice day.

GuidoModerator
 
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4 Replies
Solution!

Re: Spotify web player says Offline, works everywhere else

Moderator
Moderator

Hey @edzzz.

 

Thanks for getting in touch!

 

Could you try clearing your browsers cookies and cache to see if this helps? If it doesn't, try out a different web-browser to see if that makes a difference.

 

If that doesn't help as well, send us over a screenshot of the error message you are receiving.

 

Looking forward to your reply and have a nice day.

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
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Re: Spotify web player says Offline, works everywhere else

edzzz
Casual Listener

Thank you! I can't believe I didn't try clearing the cookies/cache before I posted. Duh. That did the trick. Thanks again.

Re: Spotify web player says Offline, works everywhere else

Moderator
Moderator

Hey @edzzz,

 

No worries! Glad we could help :)

 

spotify:track:124NFj84ppZ5pAxTuVQYCQ

 

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers
1 person liked this

Re: Spotify web player says Offline, works everywhere else

KobraCola
Newbie

Hey Guido,

 

I followed your instructions. I cleared the cookies and cache, but it still doesn't seem to work. It still says "Offline" for me and won't play any music. I opened it up in Firefox and, it DOES work there, just not in Chrome. So what does that mean? Or what is my next step? Thank you!

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