Strange device in account

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Strange device in account

Joshsiebel6
Newbie
Hi everyone,

I have the problem that since about an hour, a stranger is in my Spotify account. It's a PlayStation 4. I have never logged into Spotify with a PlayStation 4, I don't even know anyone having one. I tried changing the password and the option "sing out all devices" but the PlayStation remains there. There's no activity from the PlayStation though. No music listened or so.
I'm confused weather I was hacked or if this is some kind of bug ?
1 Reply

Re: Strange device in account

Rock Star 21
Rock Star 21
Hey Joshsiebel6, welcome to the community!

Due to the sensetive nature of the issue, I suggest you to reach out Spotify using the contact form or via Twitter (recommended). They'll be able to take a closer look and return you to your account.

https://support.spotify.com/us/contact-spotify-anonymous/
BittencourtRock Star 21
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