Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hola! Llevo un par de días utilizando la aplicación desde mi televisor Samsung y estaba funcionando muy bien hasta hoy porque pongo cualquier canción y se detiene cada 2-5 segundos, lo conecte a mi celular, lo apague y desconecte un par de minutos y sigue sucediendo lo mismo... ☹️ ¿Alguien sabe una soluciona?
Hey @mmartha.
Thanks for getting in touch. Hope it's okay if we reply in English!
We'd like to ask you if you could remove Spotify from your Smart TV and preform a soft-reset on both your TV and Router. In the meantime, reinstall the app on your mobile device. How to do this you can read here.
Try moving the router and TV closer to eachother in case it's not working. That way we can find out if this is aan issue cause due to a lesser connection.
Hope that helps! Let us know what the result is and we'll be happy to help.
Have a nice day.
Me pasa exactamente lo mismo tengo una Samsung serie 6 4k y una barra Hw q600b...Todas las app del tv de escuchan barbaro con Spotify me pasa eso se detiene cada 5 segundo es una cagada... Y las opciones de configuración de Spoty Tizen no existe
Hey @Tomip427,
Thanks for posting in the Community. We hope you don't mind us replying in English.
Could you elaborate more on the experience you're having? It'd be best to also provide a short screen recording. Try reinstalling the app on your TV in the meantime.
Keep us posted,
Cheers!
Hola yo tengo el mismo problema con mi TV Samsung no reproduce la música me gustaría que me mandaras un correo para poder enviar un ví**bleep** puedes ponerte en contacto conmigo
Hey @Light778,
Thanks for reaching out.
You can upload the video to Google Drive or share it as an unlisted YouTube video. Make sure to also send us your TV's OS version and check what happens when you connect it to a hotspot on your phone.
Keep us posted.
Tengo el mismo problema en mi TV samsung desde hace meses, la canción se reproduce por unos segundos sin sonido, y luego cambia de canción
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…