Track blocked

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Track blocked

agl785
Regular

Hello,

 

I have one track blocked I cannot play it. I am a Spotify Premium user. Please help!

12 Replies

Re: Track blocked

blake
Community Legend

Hi, do you get an error message when trying to play the track? Also, what country is your account based in, and what track is giving the error?

Re: Track blocked

agl785
Regular

Just a message on top of the Screen that says spotify is unable to play that song.

My account is based in Portugal

the song is Foals - My number

Re: Track blocked

Amarro
Community Legend
Hello And welcome :)
This track is perfectly Working on My phone... Does this error appear only on One device or on all of your devices?

Kind regards,


Max aka. Amarro


If i helped you don't forget to leave a "Kudo" or "Accept as Solution".


( Twitter // Spotify )


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Im not a Spotify Employee.

Re: Track blocked

blake
Community Legend

@agl785 wrote:

Just a message on top of the Screen that says spotify is unable to play that song.

My account is based in Portugal

the song is Foals - My number


Thanks for the info! It appears to me that the album Holy Fire is available in Portugal.

 

Can you play the track from the Web Player (play.spotify.com)? Here's an embed link to the track: 

 

If it's working from the Web Player, it may be a cache error: try doing a clean reinstallation by following the steps outlined here.

Re: Track blocked

agl785
Regular

It happens in my two laptops, but it works perfectly on my phone.

Re: Track blocked

agl785
Regular

Nope, the web player does not work either :(

Re: Track blocked

blake
Community Legend

On the desktop applications, try going to Preferences -> Playback and turn off High quality streaming, and then restart Spotify. Does that solve the issue? If not, try doing a clean reinstallation by following the steps outlined here.

 

It's also possible that it's an 802 error, which normally means it's a temporary database issue. Spotify normally automatically fixes 802 errors within 24 hours.

Re: Track blocked

agl785
Regular

None of them worked.

I have changed my preferences and for high quality, and since it didn't work, I unistalled Spotify and installed it back. I still cannot hear that song.

I have been with this problem since july, so it isn't error 802

Re: Track blocked

blake
Community Legend

That's strange! Are you able to listen to the other songs on Holy Fire? 

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