Track shows in search but won't open

Reply

Track shows in search but won't open

djmaksofficial
Regular

My tracks release date was set to 18/1/18. Since then i can see my track in the search but always get the "something went wrong error". Tried searching on my friends device, same thing. What's the issue, this is my first release on spotify.

Screenshot_20180121-201204__01.jpg
Screenshot_20180121-201208__01.jpg
9 Replies

Re: Track shows in search but won't open

Rock Star 16
Rock Star 16

Hey @djmaksofficial

 

Congratulations on your first release! :)

 

I can find, open and play the album on both mobile and desktop.

If you're still having this issue, I suggest you to try reinstalling your Spotify. Click here on how to!

 

Let me know how it goes :)

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Track shows in search but won't open

djmaksofficial
Regular

Wow, can you share the link? I can play any other track, this problem is just with mine, idk why :(

Re: Track shows in search but won't open

djmaksofficial
Regular

I reinstalled the app a couple of times, now it's happening to every track :(

Re: Track shows in search but won't open

Rock Star 16
Rock Star 16

@djmaksofficial

 

Wait that's a bit unexpected..!

 

This is your song:
spotify:track:0aJB4IefP6ul5iBIJ1jNCD:small

 

I suggest you try some other device too, a computer for example. Try going to open.spotify.com and see if you can play it there.

What kind of smartphone are you using? (iPhone, Android...)

 

Looking forward to your reply. :)

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Track shows in search but won't open

djmaksofficial
Regular

I'm able to play it on the desktop, everything looks fine there. It's messed up in my app though, I'm able to listen to playlists but whenever i search a track or try to listen a single track, the error message is displayed, can't play my track too :( 

I'm using Android (oneplus 5)

Re: Track shows in search but won't open

Rock Star 16
Rock Star 16

@djmaksofficial

 

Ah, it's good that the desktop isn't failing on you. :)

 

I suggest you to read and try out these steps in this Android Troubleshooting thread. It contains some useful information.

 

Hope that helps!

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Track shows in search but won't open

djmaksofficial
Regular

Thank you!! Also how much time does it take to get my "Spotify for artists" account?? 

Re: Track shows in search but won't open

Rock Star 16
Rock Star 16

@djmaksofficial

 

That depends on the music distributor of choice. With Distrokid you'll get instant access, but I don't think it should take too long with others as well. :)

Here's a bit more information on that.

There's also a FAQ covering this question, click here!

The Frequently Asked Questions section has some useful information on many things, it's an interesting read. :)

 

If you have more questions, feel free to ask!

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Track shows in search but won't open

djmaksofficial
Regular

Hi got it done instantly through CDbaby, had forgotten i had this access. Will try troubleshooting, thanks for helping out :)

SUGGESTED POSTS