Announcements
Hi folks! We're aware of reports about your Wrapped stories misbehaving and we're looking into it. We've managed to fix the issue with the Wrapped banner/stories not showing up. More info here. If the stories cause your app to stop responding, please subscribe here. We'll keep you updated on that thread.

Two charges from Spotify Singapore and Spotify.com

Reply
Highlighted

Two charges from Spotify Singapore and Spotify.com

Newbie
Hi there,

I have been charged two monthly recurring payment from Spotify Singapore - SGD$9.90 and an additional Spotify.com - SGD40.19 (USD29.00) for a premium service. Could you check what went wrong because it is supposed to be just SGD9.90 per month only.
1 Reply
Highlighted

Re: Two charges from Spotify Singapore and Spotify.com

user-removed
Not applicable

@Jessieleong80

 

Hello and welcome:

All account payment related issues have to be done through Customer service here: https://www.spotify.com/about-us/contact/contact-spotify-support/?contact and fill out the contact form. If you get an automated response directing you back to the community boards reply back to that email, even if it is from a noreply and a customer support rep will get with you shortly.

SUGGESTED POSTS