Two charges from Spotify Singapore and Spotify.com

[Jessieleong80]

Hi there,

I have been charged two monthly recurring payment from Spotify Singapore - SGD$9.90 and an additional Spotify.com - SGD40.19 (USD29.00) for a premium service. Could you check what went wrong because it is supposed to be just SGD9.90 per month only.

[user-removed]

@Jessieleong80

Hello and welcome:

All account payment related issues have to be done through Customer service here: https://www.spotify.com/about-us/contact/contact-spotify-support/?contact and fill out the contact form. If you get an automated response directing you back to the community boards reply back to that email, even if it is from a noreply and a customer support rep will get with you shortly.