Hi, I've just bought the sonos system and have been really happy with everything, but today I moved a speaker and now I can't connect to spotify! It kept saying that it couldn't connect. I removed the app and tried to reinstall but all I get is ERROR Device linking has failed... Please how did customer support help you, I don't have a PC only a phone and iPad .
Martin, do you have any more info from Sonos on how this was solved. I have been without Spotify for over 2 months on Sonos. Sonos support has taken control of my system 3 times in that period, and tbey don't know how to solve it. It is not the fault of Spotify, but I am getting zero use just now, so I will have to cancell.
Sonos customer service help me out. Great guys, over there. They accessed my computer and solved the problem. The problem wasn't at my end, but they did something. The problem was solved and has not re-appearded since - I couldn't be happier with it! Good luck, I really hope things work out for you as well!!
I had a power failure yesterday since I cant play Spotify on my Sonos. I have deleted and rebuild the connection with success. But it fails to play a song on sonos. On Spotify it works... Please help. For me it is useless without Spotify.
I was not able to connect to spotify through Sonos as it wouldn't recognise my credentials, even though I could go to the Spotify website and sign in there. I couldn't figure what was going on as the "sign in with facebook" was not appearing.
Eventually realised that my iphone had BlockBear running, which blocked the facebook 'button' from appearing. After switching that off, it all worked like it should have!
So if anyone is trying through ipad, or iphone and has any ad-blocking app installed and you can't sign in to spotify on Sonos, try disabling it for a bit.