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Unable to connect to sportify through Sonos

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Re: Unable to connect to sportify through Sonos

Torsb
Newbie
Hi, I've just bought the sonos system and have been really happy with everything, but today I moved a speaker and now I can't connect to spotify!
It kept saying that it couldn't connect.
I removed the app and tried to reinstall but all I get is
ERROR
Device linking has failed...
Please how did customer support help you, I don't have a PC only a phone and iPad .

Re: Unable to connect to sportify through Sonos

roggie
Newbie

Hello,

At this moment i can not connect spotify with sonos. It worked fine but 2 hours ago it disconnected. I have deleted the connection and try to reconnect. Unfortunaly it's says to contact spotify.

 

Please help

 

Rogier Verhoeff

Gebruikersnaam:

1111134015

Re: Unable to connect to sportify through Sonos

terriers123
Newbie
Hello, I'm having the same problem. Spotify will not connect through my two sonos systems.

Re: Unable to connect to sportify through Sonos

Peter__
Community Legend

Sonos tweeted to say they are aware of the issue and working on it:

 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Unable to connect to sportify through Sonos

Apricale
Casual Listener

Martin, do you have any more info from Sonos on how this was solved. I have been without Spotify for over 2 months on Sonos. Sonos support has taken control of my system 3 times in that period, and tbey don't know how to solve it. It is not the fault of Spotify, but I am getting zero use just now, so I will have to cancell.

Re: Unable to connect to sportify through Sonos

lankini
Regular

Hi Apricale,

Sonos customer service help me out. Great guys, over there. They accessed my computer and solved the problem. The problem wasn't at my end, but they did something. The problem was solved and has not re-appearded since - I couldn't be happier with it! Good luck, I really hope things work out for you as well!!

Cheers,

Martin

 

Re: Unable to connect to sportify through Sonos

ezeweb
Newbie

thanks for the link - unfortuantely sonos says not authorized to view the content - so useless info - this is 2015 and still no progress - SONOS get your act together already

Re: Unable to connect to sportify through Sonos

ARB70SOK
Newbie
I frequently have this problem with Sonos failing to connect. Would value any concrete information on exact cause of problem & how to resolve.

Re: Unable to connect to sportify through Sonos

Minos8
Newbie
I had a power failure yesterday since I cant play Spotify on my Sonos. I have deleted and rebuild the connection with success. But it fails to play a song on sonos.
On Spotify it works...
Please help. For me it is useless without Spotify.

Re: Unable to connect to sportify through Sonos

111371427
Newbie

I was not able to connect to spotify through Sonos as it wouldn't recognise my credentials, even though I could go to the Spotify website and sign in there.  I couldn't figure what was going on as the "sign in with facebook" was not appearing.

 

Eventually realised that my iphone had BlockBear running, which blocked the facebook 'button' from appearing.  After switching that off, it all worked like it should have!

 

So if anyone is trying through ipad, or iphone and has any ad-blocking app installed and you can't sign in to spotify on Sonos, try disabling it for a bit.

 

Every little helps!

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