Lineup Signup
Hi! We're just rearranging some Desktop boards to make it easier to find what you're looking for. Please bear with us, and we'll be done very soon.
To post a new question or issue, please go here: Desktop (Windows), Desktop (Mac), Desktop (Linux), Web Player.

Unable to play specific artist on my account

Reply
Highlighted

Unable to play specific artist on my account

gomez
Casual Listener

Plan

Premium

Country

 Sweden

Device

(Samsung Galaxy 9, WebPlayer, PC-Software, Sonos, Google Home)

 

 

My Question or Issue

 The artist "Infected Mushroom" gives me the messange "Spotify can't play this right now. If you have the file on your computer you can import it." for at least 2 years now on my account. Before that I listened to the artist every day. The problem accour on all my devices phone, pc, sonos et.c.

 

Works excellent on my friends accounts.

 

I have triend multiple ways to listen to the artist on new installed computers, webplayer, sonos.. followed guides to clear appdata and more.

3 Replies

Re: Unable to play specific artist on my account

Moderator
Moderator

Hey @gomez.

 

Thanks for getting in touch!

 

It's possible that something is up with your account. Would you mind creating a new account to see if that solves the issue?

 

If it does, you can make sure your music collection is stored in public playlists so you can visit your old account with your new account and grab all your songs from there. You’ll be able to visit your old account by putting the following string in the search bar:  spotify:user:username

 

Don't forget to replace username with your own username. Oh and by the way, If you want to use the same email address for your new account, you'll have to close your old account. You'll have 7 days to visit your old account and find your music there. You’ll also need to cancel your subscription on your old account, in case you have a Premium account.

 

We hope you'd like to try this! It's a lot quicker than it might seem. Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Unable to play specific artist on my account

gomez
Casual Listener

Hi and thanks!

 

I don't want to make a new account. I had this account since Spotify's beginning. Loyal member since.

 

Can't you fix it on my account?

 

/ gomez

Re: Unable to play specific artist on my account

Moderator
Moderator

Hey there @gomez,

 

Thanks for getting back in touch!

  

Just to confirm, does this occur when connected to a different internet connection (for example, if your devices are all connected on the same WiFi, try a different one or switching to your mobile data)?

 

On another note, it'd be also helpful if you could log in with a different account from one of your devices to see if you're still having troubles listening to that particular artist. This could help pinpoint if it's an account issue.

 

In it persists while listening from a different account, we'd recommend trying uninstalling your PC's audio drivers and restarting it. Once you've done so, make sure that your PC installs the latest versions available. You can also make sure that your devices are all rocking the latest firmware/software versions as well as Spotify version. 

 

Let us know how you get on :)

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
SUGGESTED POSTS