Unusable on Sonos

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Unusable on Sonos

leeheyes
Music Fan

Seriously? First you mess up the mobile app, now I can't get through more than a track or 2 on Sonos without it stopping part way through, "The connection to Spotify was lost."

 

Remind me again why I ditched Napster? Time to go back. 

 

 

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Re: Unusable on Sonos

licenced
Community Legend
Please see my post one above yours - the Spotify service through Sonos is run by Sonos and any issue with it is likely down to either them or something on your network. If you log a report with them they can confirm and they are awesome customer service that can diagnose issues once you send them the logs they ask for
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Listening on Windows, Android and Sonos. Tweeting it at @davelicence
18 Replies

Re: Unusable on Sonos

licenced
Community Legend
You should log this through the Sonos forums, or maybe raise a ticket with them. It's their service anyway, but also their support is far and away better than Spotify's - when I had issues like this one back when the Spotify service on Sonos was launched I got immediate help from a dedicated rep who was very helpful and stayed with me until he was sure it was sorted. They'll probably ask you for logs (which they can tell you how to submit) and be able to trace the issue through that.
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Listening on Windows, Android and Sonos. Tweeting it at @davelicence

Re: Unusable on Sonos

smorea
Casual Listener

Hi Folks,

 Spotify (in the UK) has started, in the last couple of months, to cut out mid-song when streamed through my Sonos system. Sometimes it seems to skip one of more tracks, other times it just wont play a song at all. So annoying especially as this is the so called Premium service! I have a fast cable broadband and good router but no clear solution from either Sonos or Spotify...are they talking to each other? It all worked great when I first signed up....

Solution!

Re: Unusable on Sonos

licenced
Community Legend
Please see my post one above yours - the Spotify service through Sonos is run by Sonos and any issue with it is likely down to either them or something on your network. If you log a report with them they can confirm and they are awesome customer service that can diagnose issues once you send them the logs they ask for
----------------
Listening on Windows, Android and Sonos. Tweeting it at @davelicence

Re: Unusable on Sonos

smorea
Casual Listener

All ready done so will await a response from Sonos, thank you!

Re: Unusable on Sonos

erwinbosman
Regular

I regularly have the same issue as reported here: Spotify proves to be unstable using SONOS. Logging in and out, does not seem to help.

It can work a whole day, without problem, and - like this evening - totally unusable.

I have sent a mail to the SONOS-support team...Hope they sort this out, cause this is very frustrating.

(user from Belgium, premium account)

Re: Unusable on Sonos

Anakin43
Casual Listener

Same here Erwin, also from Belgium. Problem is not sonos imo. Deezer, Radia etc work perfecly

I will send a mail to support also

Re: Unusable on Sonos

erwinbosman
Regular
Let us keep in touch...I am seriosuly thinking also to add DEEZER to my Sonos...

Re: Unusable on Sonos

erwinbosman
Regular
This morning everything works fine again, at least until now Erwin

Re: Unusable on Sonos

Anakin43
Casual Listener
Same here. Everything works again
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