Volvo Sensus app not downloading

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Volvo Sensus app not downloading

NickMyr
Casual Listener

 

Plan

Premium

Country

Cyprus

Device

Volvo XC90

Operating System

 sensus

 

My Question or Issue

I used to have Spotify on my Volvo, the app requested for an update, after the update the app icon disappeared. I tried to download the app again but once the installation starts it gets interrupted and I receive a pop up that the error has been sent. On the new apps tab page of Sensus, by pressing the arrow below Spotify to show additional information the size of Spotify is shown as 0.0 MB. All the other apps depict a size on the same screen. 

1 ACCEPTED SOLUTION
Solution!

Peter
Moderator
Moderator

Hey folks,

 

Thanks for reaching out to us about this!

 

Several users have already mentioned that they were able to resolve this issue by reaching out to their respective car dealer. We suggest that any other users who are still experiencing this issue do the same if they haven't already.

 

If after that you're still having trouble, feel free to create a new thread in the relevant help board in the Community and we'll see what we can do on our end to help.

 

Thanks!

PeterModerator
 
Help others find this answer and click "Accept as Solution".
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120 Replies
Solution!

Peter
Moderator
Moderator

Hey folks,

 

Thanks for reaching out to us about this!

 

Several users have already mentioned that they were able to resolve this issue by reaching out to their respective car dealer. We suggest that any other users who are still experiencing this issue do the same if they haven't already.

 

If after that you're still having trouble, feel free to create a new thread in the relevant help board in the Community and we'll see what we can do on our end to help.

 

Thanks!

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

View solution in original post

Psedner
Casual Listener

Same here in Hungary (XC60)

BlackJack27
Music Fan

I had this problem today too in my Volvo V60 2019 in Sweden. The car asked for an update this morning and just failed every time. Then this evening I was able to download the app that was around 5.6MB. I had to log into spotify again using Spotify.com/pair but this doesn't seem to work either now. Im able to input the code but it says that Im in India which I am not... Very annoying but lets hope they fix it soon!

 

Edit: I should also add that after Spotify logs in all I see is the spinning circle going round and round.... for 2 hours...

Drakhorn
Regular

Exactly same problem here.

 

Finland.  S90. 

 

What I would imagine is that spotify updated but Volvo hasn't got around to patching their version of the client yet or they just botched  the patch files or the path to the correct files in the download centre.

 

Let's hope they don't take 6 months to fix it again

 

BlackJack27
Music Fan

UPDATE!

A quick update from Volvo. I wrote to them asking what was wrong and for an ETA for the fix.

They replied after 20 minutes which it great and the are fully aware of the technical problem.

Answer from Volvo support.

Swedish

Tack för ditt mejl.

Det är en driftstörning på servern som gör att Spotify inte fungerar som den ska för tillfället.

Vi har fått till oss att tekniker jobbar med att åtgärda detta så snart som möjligt.

 

English

Thank you for your e-mail.

It is a malfunction on the server that makes Spotify not work as it should at the moment.

We have been told that technicians are working to fix this as soon as possible.

Drakhorn
Regular

That's good to hear BlackJack27.

 

Any chance you could share contact info of the representative you contacted with for future reference? Most Volvo customer supporters appear to go with their default answer of "contact your local dealership" for pretty much every problem.

BlackJack27
Music Fan

I contacted the swedish customer relations support. 

swedencr at volvocars . com

KalelB
Casual Listener

Yesterday I was able to install the app again and it looks like it's working fine for now. The app was still showing as 0.00mb but the download took some time to finish and the install went through normally. Since I'm in Brazil, I don't know if the server is local or global, but here it seems like the problem was solved!

2mcm
Casual Listener

Same here, installed and working fine again. 

Mi59
Newbie

Same here - Austria, XC40.

Have been able to download and install despite showing 0.00MB (just took 30sec) - entering the code using Spotify.com/pair - connected to India (as mentioned in a previous post) - all working fine including my library.

NickMyr
Casual Listener
Hello BlackJack27,

Thank you for the great news, lets hope that they will solved it soon.

RWag
Regular

This is much more than the german support is ready to do. I wrote to them and only got a silly mail saying that I should contact the local dealer. This is absolutely intolerable!

MarekP1
Regular
I got similar answer ....

R0ze
Newbie

Same.. 

Christopher_Swe
Casual Listener

Same here tonight in Stockholm. The app not even availible for downloading any more. Hoping for a quick fix!

miguel_salgado
Newbie

Exactly the same problem with Spotify app on a Volvo Sensus system (XC60 2018). 0.00 MB (re) install size. 15622416813024673885600298374467.jpg

 

mattomatt
Newbie

Same for me in Italy, on a V60.

 

please fix ASAP.

Rondo1
Casual Listener

Same here.  Seattle, USA - 2018 XC90 T6

Vivvie
Newbie

Same here in the uk on my xc40. Gutted! 

 

HobartSpotify
Newbie

Hi

 

Same issue from me in Australia.

 

Volvo XC60

Premium plan.

 

I tried installing a number of times on mobile data and got the same error. Then tried on wifi. The update shows as 0.0mb when others have a size.

 

I thought to uninstall and do a fresh install, but now won't install at all.

 

Fingers crossed for an update!

 

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