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Volvo Sensus app not downloading

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Re: Volvo Sensus app not downloading

Regular

I fully support JRRBEASLY’s suggestion to always contact yr local dealer. They may not be able to fix right away but they have the escalation mechanisms to country and global Volvo tech support (in my case escalation took place same day as I brought in the car for the issue). All the same I’d wish there was an effective customer focused escalation & resolution forum moderated by Volvo global, for the IT/infotainment issues that current dealership is often struggling with. 

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Re: Volvo Sensus app not downloading

Visitor

Hello,

 

Followed this thread for a month now, trying every suggested solution, I ended with contacting my local dealer. To be honest, I noticed them I have a problem with Spotify app during a "planned for another thing" intervention.

 

They spent a while on my car without success, Spotify app was still not showing in New Apps.

 

But (there is a but), to correct another problem I had, they updated software from March 2019 to July 2019. A few hours after leaving the garage... Spotify app was showing in Download Center.

 

I have no clue if things are related but now Spotify is working again.

 

Hope this helps.

 

Loïc

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Re: Volvo Sensus app not downloading

Casual Listener

I'm still have no Spotify on the new apps tab.... 

 

Already tried all the suggestions here but still the same. 

 

Any new idea or update from Spotify or Volvo that should solve this problem?

 

Thanks gentleman's 

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Re: Volvo Sensus app not downloading

Music Fan
I took mine to the dealer and they fixed it for me no charge.. really sorry
that I can't help more than that
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Re: Volvo Sensus app not downloading

Casual Listener

Ok I`ll try again my dealer!!!

 

Thanks a lot again!!

 

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Re: Volvo Sensus app not downloading

Regular

I have again issue. Now I am not able to connect. The application is there but I am not connected. 

Do you have similar problem ?

Thanks

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Re: Volvo Sensus app not downloading

Music Fan
Hmm, sounds similar, is your internet connection working with other Volvo
apps?
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Re: Volvo Sensus app not downloading

Regular
Yes the connection is fine....
Other applications are working.
Thanks

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Re: Volvo Sensus app not downloading

Visitor

I have a Volvo and I just started having the same experience as you yesterday.  I can also confirm that other apps are working correctly.

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Re: Volvo Sensus app not downloading

Music Fan
I wish I could help further gents but my problems were fixed by the dealer
performing a software update, I could not find any options to do this
myself without taking it to Volvo
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