Hey folks,
Thanks for reaching out to us about this!
Several users have already mentioned that they were able to resolve this issue by reaching out to their respective car dealer. We suggest that any other users who are still experiencing this issue do the same if they haven't already.
If after that you're still having trouble, feel free to create a new thread in the relevant help board in the Community and we'll see what we can do on our end to help.
Thanks!
PeterModerator
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