Volvo Sensus app not downloading

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Re: Volvo Sensus app not downloading

Drakhorn
Regular

Exactly same problem here.

 

Finland.  S90. 

 

What I would imagine is that spotify updated but Volvo hasn't got around to patching their version of the client yet or they just botched  the patch files or the path to the correct files in the download centre.

 

Let's hope they don't take 6 months to fix it again

 

Re: Volvo Sensus app not downloading

BlackJack27
Music Fan

UPDATE!

A quick update from Volvo. I wrote to them asking what was wrong and for an ETA for the fix.

They replied after 20 minutes which it great and the are fully aware of the technical problem.

Answer from Volvo support.

Swedish

Tack för ditt mejl.

Det är en driftstörning på servern som gör att Spotify inte fungerar som den ska för tillfället.

Vi har fått till oss att tekniker jobbar med att åtgärda detta så snart som möjligt.

 

English

Thank you for your e-mail.

It is a malfunction on the server that makes Spotify not work as it should at the moment.

We have been told that technicians are working to fix this as soon as possible.

Re: Volvo Sensus app not downloading

RWag
Regular

This is much more than the german support is ready to do. I wrote to them and only got a silly mail saying that I should contact the local dealer. This is absolutely intolerable!

Re: Volvo Sensus app not downloading

MarekP1
Regular
I got similar answer ....

Re: Volvo Sensus app not downloading

NickMyr
Casual Listener
Hello BlackJack27,

Thank you for the great news, lets hope that they will solved it soon.

Re: Volvo Sensus app not downloading

Drakhorn
Regular

That's good to hear BlackJack27.

 

Any chance you could share contact info of the representative you contacted with for future reference? Most Volvo customer supporters appear to go with their default answer of "contact your local dealership" for pretty much every problem.

Re: Volvo Sensus app not downloading

BlackJack27
Music Fan

I contacted the swedish customer relations support. 

swedencr at volvocars . com

Re: Volvo Sensus app not downloading

KalelB
Casual Listener

Yesterday I was able to install the app again and it looks like it's working fine for now. The app was still showing as 0.00mb but the download took some time to finish and the install went through normally. Since I'm in Brazil, I don't know if the server is local or global, but here it seems like the problem was solved!

Re: Volvo Sensus app not downloading

2mcm
Casual Listener

Same here, installed and working fine again. 

Re: Volvo Sensus app not downloading

Mi59
Newbie

Same here - Austria, XC40.

Have been able to download and install despite showing 0.00MB (just took 30sec) - entering the code using Spotify.com/pair - connected to India (as mentioned in a previous post) - all working fine including my library.

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