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Volvo Sensus app not downloading

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Re: Volvo Sensus app not downloading

danielkegel
Casual Listener

I tried connecting over WiFi, makes no difference.S

It seems to me the problem is that you can't log in to Spotify correctly. I reinstalled the app and tried the normal login instead of the pairing-option, and then you get the endless spinner on the login screen. I can check this later if I find the time to hook up my car to a Wifi-proxy and sniffing the network traffic.

 

This seems genuinely broken and a problem that originated more with Volvo than with Spotify.

Re: Volvo Sensus app not downloading

jrrbeasley
Regular

I spoke to spotify yesterday and they escalated it to their executive team, this is the reposnse I've had;

 

 

Spotify Support here. We just wanted to quickly follow-up on our previous mail.

Actually, it looks like the correct version of the Spotify app is being pushed out as we speak. Please make sure to double-check in the next 24-48 hours and let us know how it goes :)

 

I've checked this morning and the app still isnt there to download but hopefully the solution is immenant. 


Re: Volvo Sensus app not downloading

RWag
Regular

I finished all pending map updates, needed or not, with an USB stick with the all the maps on. So no map update is required in the moment.

But still no Spotify App on "New Apps".

I deinstalled another app (Park and Pay), and this one showed up some minutes later in the "New Apps" on the Download Center.

But Spotify remains gone!

No other idea what to try next!

Re: Volvo Sensus app not downloading

abosey1
Music Fan

Still no sign of spotify....

Re: Volvo Sensus app not downloading

jrrbeasley
Regular

I've replied to their email as its been 48 hours and as you say there is still no sign. This is very frustrating!

Re: Volvo Sensus app not downloading

BlackJack27
Music Fan

Still nothing. I've got the app installed but it doesnt load at all. 

Shouldn't spotify be pushing this more since it requires a paid premium subscribtion and it is damaging their customers too?

Re: Volvo Sensus app not downloading

abosey1
Music Fan

A simple app that doesn't work makes me feel like burning up the car!

Re: Volvo Sensus app not downloading

jrrbeasley
Regular

Hi Everyone, I've had another update from the Spotify support team;

Thanks for getting back to us. 

We've double-checked and it looks like this update is being pushed back by Volvo. We can't say for sure when you will be able to find the app, but we hope this will be fixed soon. 


You can also reach back to Volvo Support for further details and questions. 

We're here if you have any other questions, just let us know :) 

 

So it looks like Spotify are saying that this is a Volvo problem! I'm going to contact Volvo customer support today, I'd emplore everyone on this thread to do the same as the more collective pressure we put on Volvo and SPotify, the more likley they are to hurry up with a solution.

 

 

Re: Volvo Sensus app not downloading

RWag
Regular

I have contacted the Volvo support here in Germany already twice, but the only answer you get is: "please contact your local dealer".

The local dealer has of course no idea what to do!

Maybe this is different in other countries, but in Germany volvo is not willing to help!

Re: Volvo Sensus app not downloading

abosey1
Music Fan

Same problem here. The local dealer says that they haven't heard about this problem and cant do anything!!

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