Since WDTV upgraded firmware All my spotify playlists appear to be empty. I tried a firmware downgrade but that didn't work. Has anyone else got this problem. I think its a spotify problem rather than a Western Digital one since changing the firmware made no difference.
Solved! Go to Solution.
Spotify solved the problem for me within one working day.
Perfect! Thank you Anika!
Thank you for getting in touch. I'm sorry that you didn't have access to your playlist via your WD-TV device.
I just had a look into your account and your playlist. I performed some maintenance on your playlists, which should have resolved the issue.
Please let me know, how you are getting on.
Alles Gute and Best wishes,
Spotify Customer Service
 [western_digital] [Spotify Premium]
Since a few days all playlists are empty on my WD-TV Live. This seems not to be an issue with the WD device but with the way playlists are handled at the back-end. Did you change anything on the server side?
Please fix this in cooperation with Western digital because Spotify became useless on this device.
Thanks for the updates guys. Just for official confirmation, our operations team was able to sort this out sometime yesterday. Please let us know if you're still having playlist problems.