[WP 7.5] Windows Phone 7 Offline Issues

Reply

[WP 7.5] Windows Phone 7 Offline Issues

errkal
Music Fan

So for the last few weeks I have been using this but its so unreliable !

 

it downloads everything works fine going where ever I am going then randomly when I try to play it again on the way home something like that nothing will play it says nothing is available offline, but as soon as I connect to a Wifi network open the app disconnect from the network re-open the app everything is available again.

 

Any ideas why the playlist stops working and then suddenly is fine again ?? Its basically a game killer for me as without this being reliable I can use it to have offline music on my phone

 

66 Replies

chilango
Casual Listener
Good to know about Zune. I tried the free trial with Rdio and, while the UI is not great, the sync'ng and availability (meaning, it worked) on my mobile were there.

darkpuh
Casual Listener
Is there still no news regarding the fix for the offline issues? That's basically the only thing keeping me from starting to use Lumia 800...

errkal
Music Fan

Only news is that they wont tell us when an update will come that will sort out the issues, or if they are even working on a fix, which really makes you feel wanted.

 

For now it seems in the UK any way the best alternative is to use Zune.

darkpuh
Casual Listener
Ok, that's just disappointing...

I'll need to check if Zune is available in Finland

user-removed
Not applicable

Zune is not available in Finland... I checked it months ago. 😞

Dragongard
Music Fan

Yesterday Nokia released Mix Radio in my country, too. YAY!

 

I hope i will realize if spotify update their app. I think i will not check anymore 😉

 

Good Bye Guys!

MrSteveOB
Newbie

I'm also unable to sync *my* mp3's or Spotify's onto my Lumia 900.  I just started a 14-day trial with Zune.  I have a good first impression: Johnny Adam's "Man of My Word" is available on Zune; not on Spotify.  Sounds great; it's fast so far.  I'm starting to create copies of my Spotify playlists on Zune.  We'll see which service is cancelled in 14 days at the end of the trial.  Spotify's silence on this matter is infuriating.  - Steve

mkevanz
Newbie

So I am experiencing the same issue in the forum.

 

I thought it might be an issue with the HD7s I had. I recently switched to a Focus and the same problem occurs. It is just a poorly written app. I just don't understand why you invest in an application and then do such a poor job building. I think instead of investing in apps, you should investing in QA people to test your products before release.

 

You lost another customer Spotify. Again.

user-removed
Not applicable

I'm Sorry, but I do not renew Spotify... 07.07.2012 Spotify Premium... but then I may use another program that works and with radio. Maybe Deezer or Nokia Music.

 

Thank you for the fish Spotify, I do not understand why you release this bugfull app, test before release. And this makes me tired that you can not update it when I pay for you...

 

Cheers... If you want see me using Spotify, update WP7 client until 07.07.2012, then I say bye bye...

Dragongard
Music Fan

My trials ends in two days. I will miss it because i have no alternative then buying my music but i will not supporting such a behavior.

user-removed
Not applicable

I asked from Spotify, when this **bleep** app comes with update... Answer: we do not know...

 

Hello Spotify... this is your app and you do not know??? I'm not Stupid customer, I can not wait... Maybe this app gets update in 2012 December and maybe 2050 June... and maybe no updates at all.

 

We do not know... But do you at least know why people are canceling subscriptions?

 

If you do not have Windows Phone coders... get them... easy. But if you do not care at all, why I should...

 

I already canceled subscription month ago... and wait when my Premium dies.

 

Sad, very sad... I was Prmeium nonstop customer since December 2010.

garethness
Newbie

I can listen to tracks in offline mode. The difficult part is getting it to sync.

 

Selecting a playlist for offline mode listening will not download the tracks automatically. Only by playing each track, is it cache'd for offline play!

 

No difference over wifi, 3g, whilst connected to the pc, low quality playback etc.

 

Very frustrating!

user-removed
Not applicable
I'm tired to Offline mode! It's really good, but in Windows Phone Spotify it is buggy. Sometimes this is not downloading anything. And sometimes Spotify close itself, even when I download songs to Offline with my slow Unlimited 3G connection (0.5M 4,90 € per month). So downloading tracks to Offline mode will take years... I'm not so happy with Offline mode in WP. And sometimes Spotify says my playlist is not in Offline mode, so I need to click Offline button again. Luckily this does not lose the contents. Otherwise I would have to download Offline songs up to year 2060.

user-removed
Not applicable
Seriously... Spotify... If I do not listen music on Mobile, Spotify closes itself even if I download a tracks to Offline. So syncing really takes years... Still downloading...

user-removed
Not applicable

It's not funny! I'm really thinking of leaving the Spotify because of lack in this simple thing...

 

Please update client... I know I have a slow 3G connection 0.5M Unlimited (never needed a faster for my use in Mobile) but in Android I was able to download all tracks much faster with my awesome 0.5M connection. Better client?

 

Why you not update the WP client? It's really one thing that makes me tired to Spotify itself...

 

Spotify, please...Do not make me think about leaving Spotify.

errkal
Music Fan

Just to let you all know I have logged this with Spotify. See message below, the reference is Case #: 346724 please can you use this reference when logging any calls so they are linked together as this should help increase its priority.

 

Hi

There has been much discussion of a Windows Phone 7 issue where it is not possible to use your app offline, there have been 18 reply's so far from people having the same issues, but nothing has been said by you are any affiliates about any action that will be taken or any updates in the pipeline to rectify this, I can therefore only assume you ignore the forums.

Link: http://community.spotify.com/t5/Mobile-Windows-Phones-Blackberry/Windows-Phone-7-Offline-Issues/td-p...

That is the link to the forum item, as you can see this is a big issue across multiple devices and is an app issue, is there an update that will resolve this coming? If not why not? Why was something as fundamental as offline files missed in testing? This is something that is preventing people from subscribing and so causing them to reduce their subscription levels and so loosing you money so I imagine this is in your best interests to resolve both from a customer service/care view point and from a profit/market share view point.

I look forward to getting a respons from you.

Thank You

Please Note: This post will be added to the forum item along with reference number so other people with the same issue can see it has been logged and when logged their own issues can quote the reference so issues can be linked for root cause and trend analysis purposes.

 

I will post my response here if and when I get one.

digitaladrian
Casual Listener

I used Zune for years and was excited when the Spotify app went to Windows Phone 7.  After a few months of using it, it's just soooo bad I can't pay for it anymore.  More than half the time, I can't listen to my music on my phone.  Why even release such a buggy app when all you're going to do is lose future customers forever?  I moved back to Zune.

darkpuh
Casual Listener
Having the exact same issue! Spotify app forgets the offline playlists and it's impossible to get them back at the moment. So friggin annoying!

How about a fix for this issue?

errkal
Music Fan

I said I would share when I got a response from them:

 

Thanks for getting in touch with us.

I'm sorry to hear your having problems with spotify, and we take all issues/problems seriously.

Our windows phone 7 app like all our mobile apps are very important to us.

Unfortunately i'm unable to comment on a timeframes or if or when there will be an update/release.

But we list all our news and updates first on our blog.

www.spotify.com/blog/

Please check here for any future news and updates. Best Wishes,

Adam

Spotify Customer Service

 

looks like we may be waiting a while...

kvarnbakken
Roadie

Holy Mary of christ! The first sign of life from great supportteam of spotify!

 

Sweet Jesus, i hope there is more to come!

Dragongard
Music Fan

That life sign is not good. They only told him that they don't work on it. Also they told him that fixing the bugs is not planned. Its a nice form of "We don't care!"

SUGGESTED POSTS