I too have the sync problems. Before re-installing the app would work. Time equals money. I lost too much time trying to sync my tracks offline. I'm paying for a premium service to take advantage of a featured promised to be supported on my phone (lumia 800).
Agree with everything above. The app is appalling - it hangs and crashes more often than it works properly.
I came to the forums hoping it might just be me, after seeing a couple of threads like this with no response from Spotify I'm cancelling my account.
I've been a paid "Unlimited" user for over a year. I've been a "Premium" user for four days. From Spotify's perspective, they'd have been better off having no app at all than this mess - as it lost them another paying customer. But from the look of these threads, they're not actually that bothered.
Switched from an iPhone to a Lumia 900. Put the Spotify app on the phone and took the 30 day trial. It works as it should on my desktop and my iPhone and the lumia when I am on a wifi connection. As soon as I am on either 4G and/or offline I can not play a thing! Lousy. Plus nowhere to find support for the app. I know Spotify would like to become a public company but if I can not get an answer on this I will dump it, use Zune and forget about it. Good customer service is part of a good company!!!
I too am dumping Spotify in favour of Zune. I nearly smashed up my Lumia 800 several times through frustration at this bad app. I pay for thr premium service to get songs offline so i can play when driving or on the London underground. Its so bad as to be unusable..I can;t keep powering phone off on to get to play offline tracks. Even online its slow and plays intermittently. Bad move Spotify..another subscriber lost.
I agree with all the Win7 phone posters problems..This is **bleep**ed up. Fix this spotify or I will cancel my premium account and advertise on a global basis what **bleep**e this is....Everytime I try to play in offline mode I can't. Everytime I try to connect to bluetooth in my car I am luckiy if I get one or two successfull trys out of ten....
im prob going there aswell. after having the same issues on all platforms (iphone/android/wp7) i dont think i will use spotify anymore. it been a good 3 or 4 years, but i have moved on and you spotify havent changed, you dont even try to change. you just stay the same broken app.
Aw man, I googled my way here looking for solutions, but this doesn't look good.
I got a new phone partly because I wanted the ability to play Spotify on my phone. Next, I upgraded to Premium. I downloaded playlists and it all seemed to work fine, until I was travelling and wanted to make actual USE of the feature. Then I too got the "cannot access in offline mode."
I'm trying to download again (not giving up just yet!), and while some lists have a green "offline" icon, some have grey ones. What does that signify?
If, after a few more days of trying and swearing and pleading, it doesn't work, I'm definitely downgrading my Spotify membership again.