[WP8] App using too much data over mobile data connection

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[WP8] App using too much data over mobile data connection

tjsrowe
Music Fan

Logging this as a bug, because it's out of character.  I have used Spotify for a long time now on iPhone before switching to WP8, and I never once observed this kind of behavior:

 

Data usage is excessive.

After just 2 hours of using spotify, I was hit with a 1.2GB+ data bill by my carrier.  That is to say that in just this period, Spotify pulled down over 1.2GB of data streaming music - and there may be more.

I have never seen the iPhone version come even close to this kind of level of traffic - I would routinely use it on my trips to and from work, streaming new music I didn't have cached, and the highest I can ever recall seeing in one day was around 150MB.

 

Unfortunately this has already meant massive data charges for me - a single days use costing more than multiple months subscription to Spotify, which I paid for three months while they didn't even have a Windows Phone 8 app available which I could use!

I expect to not be the only one caught out by this.

 

Country: Australia

Handset: Nokia Lumia 920

OS Version: 8.0.10211.204

Firmware revision number: 1232.5951.1249.1007

Hardware revision number: 1.0.0.0

Using LTE and 3G (Telstra).

16 Replies

Re: [WP8] App using too much data over mobile data connection

Community Manager
Community Manager

Thanks for the report. I've made your post into a separate topic so others can come and chime in on this specific issue.

Community Ergo Sum

Re: [WP8] App using too much data over mobile data connection

tjsrowe
Music Fan

Further to this, I have just recieved a notification that I've hit another particular percentage figure on available account allowance for my mobile plan... after having Spotify set to 'Offline mode' ever since my 87 minute call to Telstra.

 

Yes, that's right:  In 24 hours while supposedly in *offline* mode, Spotify has used somewhere in the region of 600MB of data.

 

I noticed this this morning - my playlists mostly had indicators that things hadn't been downloaded.  But when a particular song started playing which I hadn't noticed in the list of songs which were actually cached locally, I was curious...

Sure enough, it wasn't cached - it had pulled it down from the net.

 

It would appear also that offline mode is not working!

 

Anyway, so this has pulled down 600MB in one day while it's been told not to download anything, which I would have expected would fix the issue, so my question is this:  Who is going to pay the $2 per MB excess usage charge?

Re: [WP8] App using too much data over mobile data connection

Zipster90
Casual Listener

I've had this issue as well. Although my sync settings were for Wi-Fi only, Spotify proceeded to use data instead and rack up overage fees. Immediately uninstalled as a precaution. A very expensive mistake!

Re: [WP8] App using too much data over mobile data connection

user-removed
Not applicable

Same problem in my end... Just synced my starred catalogue and got a message from my service provider, that my mobile data package had been used - Even though the setting was to not allow sync over 3G and I am sitting right next to my Wi-Fi router.

 

This should release some sort of compensation from Spotify for letting us beta-test their software!

Highlighted

Re: [WP8] App using too much data over mobile data connection

user-removed
Not applicable

So... Are we just being ignored completely?

 

This thread was even moved out of the official bug-thread in order to let others find it and give their opinion - But as time passes the thread is moved towards oblivion (and that is not a big move on this forum, apparantly!).

Re: [WP8] App using too much data over mobile data connection

Zipster90
Casual Listener

Agreed. This is incredibly frustrating to deal with when paying $10 a month.

Re: [WP8] App using too much data over mobile data connection

Zipster90
Casual Listener

Alright, this is bordering on ridiculous. The Android app was garbage when I had an Android, and the WP8 app is even worse than that. Yet we receive absolutely no feedback from anyone on this issue except for removing it from the bug report thread. I'm done. I'm just done.

Re: [WP8] App using too much data over mobile data connection

user-removed
Not applicable

Same here. Sync over 3g switched off.All of my 1 GB data was used within 2 days.This has to be fixed immediately with highest priority.Spotify,you hear us?

Re: [WP8] App using too much data over mobile data connection

Zipster90
Casual Listener

Oh, and before I head over to Nokia Music+, if it helps anything, I'm using a Nokia Lumia 820. Maybe someone can use this information when it's found in ten years.

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