[WP8] Music won't play

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Re: [WP8] Music won't play

voltronad
Casual Listener

I have the same issue - Spotify on my Lumia 920 will open, allow me to see my playlists, allow me to search music, but when I attempt to play anything it just loads and loads and loads.  I have let it sit there for up to 5 minutes with no luck (on both LTE and Wi-Fi).

 

-Device:  Lumia 920 (most current software update applied)

-Country: USA

-I have logged in using both my Spotify username and my Facebook account, I get the same issue using either.

Re: [WP8] Music won't play

voltronad
Casual Listener

Same exact issue I am having

Re: [WP8] Music won't play

voltronad
Casual Listener

UPDATE:  For anyone having the issue where it just loads a song and never plays I was able to fix this doing the following:

 

FIRST:  My set up:

-I have Spotify Premium, I originally set up a Spotify account but then linked it to my Facebook so I can login with either.  I tried using both and neither was working.

-I have my Facebook account set to higher security, so it sends me texts when trying to login (and so when I would login to spotify it was sending me a code to use).  I was able to login but no song played.

 

THE FIX:

-In facebook, I went to security and did "Generate App Password".  I used that password and logged in with my facebook account.

 

That worked!  Hope that might help some of you with a similar set up 🙂

Re: [WP8] Music won't play

studert
Newbie

I have the same setup. This fixed my problem. Thanks a bunch 🙂

Re: [WP8] Music won't play

user-removed
Not applicable

That fixed the problem for me.  Thanks

Re: [WP8] Music won't play

Nemesis_d
Newbie

This fixed my problem. Thank you!

Re: [WP8] Music won't play

Goodman
Community Manager
Community Manager

Nice find, voltronad! I think that will help a lot of WP users.

Community Ergo Sum

Re: [WP8] Music won't play

shaunihall
Newbie

Hi,

 

I have the same issue but I am not a Facebook user or account holder. The only thing I have done is accepted a shared playlist from another user who is linked to Facebook.  That could be be the cause surely?

 

Nokia 920 on latest software - Premium Account on Spotify

Re: [WP8] Music won't play

Peter__
Community Legend

@shaunihall wrote:

Hi,

 

I have the same issue but I am not a Facebook user or account holder. The only thing I have done is accepted a shared playlist from another user who is linked to Facebook.  That could be be the cause surely?

 

Nokia 920 on latest software - Premium Account on Spotify


Doesn't sound like the same cause. 

Can you describe the behaviour you are getting? First thing to try is a clean reinstallation of the app and see if that makes any difference.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Re: [WP8] Music won't play

Catalyst293
Casual Listener

This worked for me, Thanks!

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