[Web Player] Cannot view songs in Daily Mixes - black screen

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[Web Player] Cannot view songs in Daily Mixes - black screen

eclass
Casual Listener

Plan

Free

Country

 USA

Device

Laptop - Chrome 67

Operating System

Windows 10

 

My Question or Issue

Image below. Only happens on Daily Mixes, have tried a cache/cookie wipe to no avail.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: [Web Player] Cannot view songs in Daily Mixes - black screen

Alfredo
Roadie

 

I understand!

 

This issue could be related to this ongoing issue, so check it out.

 

In the meantime, you should be able to listen to your Daily Mix on your desktop using Connect from your phone or a different device.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
3 Replies

Re: [Web Player] Cannot view songs in Daily Mixes - black screen

Alfredo
Roadie

Hey @eclass, welcome to the community!

 

Let's try using a different browser or an incognito window to try again. Also, try using a different desktop/laptop if possible to see if it behaves the same.

 

If nothing helps, let us know if other devices (e.g. mobile) allow you to play your Daily Mixes.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: [Web Player] Cannot view songs in Daily Mixes - black screen

eclass
Casual Listener

Works on mobile, but even using incognito or fresh install of a diffrent browser (Firefox) has the same results. Black screen. I could try using a different device, but that isn't a real solution. This seems very strange. No one esle has had this issue?

Solution!

Re: [Web Player] Cannot view songs in Daily Mixes - black screen

Alfredo
Roadie

 

I understand!

 

This issue could be related to this ongoing issue, so check it out.

 

In the meantime, you should be able to listen to your Daily Mix on your desktop using Connect from your phone or a different device.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
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