Web Player Issue

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Web Player Issue

Community Manager
Community Manager

Hi folks. We're aware that Web Player doesn't currently work for everyone.

 

We're investigating and will let you know when there's an update.

Community Ergo Sum
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Re: Web Player Issue

Community Manager
Community Manager

Good news! We've resolved the issue and everything should return to normal within the hour.

 

Our apologies for the inconvenience and Rock on!

Community Ergo Sum

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Re: Web Player Issue

Rock Star 15
Rock Star 15

Hello and welcome to the Spotify Community!

 

You can try the following:

 

  • Clean browser's cache
  • Try incognito mode
  • Try withj another browser
OviiiOneRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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293 Replies
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Solution!

Re: Web Player Issue

Community Manager
Community Manager

Good news! We've resolved the issue and everything should return to normal within the hour.

 

Our apologies for the inconvenience and Rock on!

Community Ergo Sum

View solution in original post

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Re: Web Player Issue

user-removed
Not applicable

Hi there!

 

I have been having problems with the downloaded spotify application for a while. I wrote a message about it a while ago, no response. I can't log in to the Spotify player on my computer,  I can log in to my account on spotify website on the internet via my facebook account but it would not play any music for me, does not work at all. 

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Re: Web Player Issue

Joe
Community Legend

Hi @user-removed This seems to be your first post so maybe your previous one was under a different username? 

 

What operating system are you using and do you get any error messages when you try to play music?

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Re: Web Player Issue

user-removed
Not applicable

Hi Joe.

 

Yeah I have contacted the Spotify team directly, got email confirming my request and thats all... I use windows 7 and as a browser I use Google Chrome. On the Intrenet I can log in, but my playlists and all my history is gone. And when I try to play a song it would say that currently there is a problem, probably some network restrictions but they are working on it. For about two weeks I had problem to log in to my application on the computer. Everytime i loged in through my facebook account it would ask me to log in using my spotify account credentials. Which I cannot since I have created my account using facebook. When I put the name of my account in, it would not recognise the password, however it would recognise me, since it specificaly say, hi Kristy, please log in to your existing Spotify account... 

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Re: Web Player Issue

Joe
Community Legend

Ah thanks. So you received one of those dreaded automated emails from a no-reply address? In that case, replying to it will push your case to one of the consultants and you should hear back within 24 hours. If you don't post the 8 digit case number and I'll chase it up for you.

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Re: Web Player Issue

gavinoby
Casual Listener

Hi!

 

I recently purchased a Chromebook (Acer C720 w/ Intel Processor) and the Web Player has not worked with it since I bought it in December.  I login with my Facebook account, and get nothing but this screenshot that's attached.  I've done some research and can't seem to find a solution that works.  I've cleared my cache and done the backdoor login from a Spotify link on Facebook and I get the same result.  I realize that the Web Player is still in Beta, so it's a work in progress, I just wanted to let my personal experience be known so it can be added to the list of situations that need to be addressed, as I couldn't find someone on here with the same computer and problem as myself.

 

If you have any more suggestions as to what I can do to maybe make it work, I'm totally open to whatever tricks you can think of.

 

Luckily, I'm able to use Spotify on my Nexus 4, so I haven't been without the service.

 

Thanks for any help!

Screenshot 2014-04-02 at 02.54.02.png
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Re: Web Player Issue

Joe
Community Legend

Hi @gavinoby and thanks for the screenshot. There's a long thread on this here. There may be some ideas in it which could work for you.

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Re: Web Player Issue

Imperator
Casual Listener

Hi folks.

Today I check new updates to Web Player.

And I have few suggestions.

1 - on attached image I marked buttons where I think is bad background position.

2 - when I am looking on some album, I don't see what was previous (as it was in previous version of design). Now it's black area, but with same functionality. Maybe you can add some arrow on hover to show it is "back-button"

3 - on this page, while writing reply, text "Autosaved at 2:23 PM" is under buttons "Spell Check" and "Quote"

spotify_web_player.png
spotify_web_player1.png
spotify_web_player2.png
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Re: Web Player Issue

Joe
Community Legend

I use chrome which looks fine but I just fired up firefox and those buttons are definitely off-centre.

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