[Web Player] Songs stop for about 5 seconds 9 seconds into every track

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Re: [Web Player] Songs stop for about 5 seconds 9 seconds into every track

user-removed
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I have had this problem for ages and am a premium player/payer!  I do not listen to Spotify as much as I used to because of this stop every nine seconds. I have done EVERYTHING you and the community have recommended to no avail. I honestly feel Spotify does not care all that much when the problem has anything to do with chrome books.  I have an Acer  Chromebook 15  CB3-532 -Version 78.0.3904.106 (Official Build) (64-bit) -  I have been a Spotify member for too many years to count. I really wish this issue would be taken seriously as well as many issues for those of us who are chrome book owners. This problem as well as not being able to edit or rename a playlist are just two examples of what i think should be an easy fix but, isn't important enough for Spotify to bother with. I've been looking at other sites as I feel I am paying for an item that does not work as it should.  I am starting to feel foolish paying 120.00 yearly (approx) for a product that does not work as it should. If I purchase anything and after using it for a few weeks or months and it no longer works properly, I get my money back or exchange for product that does work as it should every time I use it.  I resent all the years I have spent making play lists I love but cannot rename a single one!  Nor can I listen to anything without a 9 second interruption on any and everything I try to listen to. I want to love Spotify - I just want Spotify to love ALL its members equally. Chromebook owners should have the same quality and help that other non chrome book members have access too. Please Spotify start helping and FIXING the problems  chrome book users deal with everyday.   

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Re: [Web Player] Songs stop for about 5 seconds 9 seconds into every track

Moderator
Moderator

Hey folks,

 

Sorry for not getting back to you sooner on this!

This seems to be the same issue as the one described by users in this thread.

Since this appears to be related to users' individual network settings, we suggest that you reach out to your network admin.

We've provided an official response in the above-mentioned thread which you can check out.

Thanks again for your patience! Take care 🙂

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

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Re: [Web Player] Songs stop for about 5 seconds 9 seconds into every track

Regular

Hi Peter, 

Multiple users in this thread have explained that the issue is NOT their network. Referring us to our network provider is not a solution. I started experiencing this issue on my Chromebook today AGAIN. Stops exactly at 9 seconds regardless of whether I am using the Android app or the web player. However everything is fine in the desktop version or web player on my work PC. Both my Chromebook and my work PC are connected to the same network. 

 

Premium subscriber, running Chrome version 78.0.3904.106 

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Re: [Web Player] Songs stop for about 5 seconds 9 seconds into every track

Regular
I enabled smooth scrolling and it worked! Thanks!!!
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Re: [Web Player] Songs stop for about 5 seconds 9 seconds into every track

Newbie
Insanely, Milez's solution appears to be working. Not sure why those flags would affect this behavior, but this should be a good clue for the Spotify devs. And devs: this is very clearly not a network issue, it is a software issue.

Thanks Milez!
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Re: [Web Player] Songs stop for about 5 seconds 9 seconds into every track

Newbie

No sir this is not a network issue! I am sick and tired of trying to work with your team on an actual resolution to a known persistent problem that's been affecting so many spotify users (specifically spotify chromebook users predominantly in the US) for almost a year now. This has been clearly documented in this community. Everytime I come back for an update I read your same unhelpful thoughtless answers. And we're not talking about a free product either, we are actual paying customers! All you can say is the same old baloney about a network issues, seriously? I travel for work (in IT actually) and I'm on different networks all the time in different regions, yet it's the same problem everywhere so quit treating your users like idiots and fix this issue before you lose customers faster than Chromebooks are gaining market share.

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Re: [Web Player] Songs stop for about 5 seconds 9 seconds into every track

Casual Listener

Thanks a lot this fixed my problem!

(on Acer Chromebook R11)

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Re: [Web Player] Songs stop for about 5 seconds 9 seconds into every track

Regular
No problem! 😄
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Re: [Web Player] Songs stop for about 5 seconds 9 seconds into every track

Visitor

So you're going to just keep ignoring everyone telling you that it isn't a network issue. talk about some shitty customer service.

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Re: [Web Player] Songs stop for about 5 seconds 9 seconds into every track

Regular

So thus far it seems that my solution has been working out for most of you, and I am glad to hear that. It's amazing to know I've helped so many people with this solution to this problem, and I am glad to hear your feedback. However I am typing this out to the Devs of Spotify. Please find a proper way to fix this issue. Stop talking about how it is a network issue when we have proven time and time again it isn't. Fix it.

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