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I can login to spotify just fine, but after I do that, I just get this blank screen. I have tried restarting my computer, clearing my browser histories/cookies, refreshing the page, and waiting a few hours. I have also tried it on Microsoft Edge, and I had the same problem. The only solution I can find is here https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Black-screen-web-player/td-p/1400805
but I can't try this solution because there's no option to inspect the page.
Plan
Premium
Country
United States
Device
Dell Inspiron 15 7000 series
Operating System
Windows 10
Any help is appreciated.
Hey @YungHawaiianSh1! Welcome to the Spotify Community. ^^
That doesn't look cool.
I can access this page properly. Could you check if there is a browser plugin of you that might cause this? And sure to check that you're logged in the account on the web player.
Let me know how it goes! ^^
Peace
Did you manage to get this fixed? I'm now experiencing the same problem.
Hello @cammerz,
Thanks for getting in touch!
Are you experiencing this with any web-browser? Have you tried clearing your cache and cookies to see if that helps?
Another thing you can try is to remove all Spotify entries from your Hosts file. Here's how you can do this:
Windows:
MacOS:
Hope it helps. Let us know how it goes or if you have further questions.
Have a nice day!
Same problem here, plus the webplayer randomly mutes when logged in (chromium based browser, win 10 x64, no adblockers, no vpn
When logged in sometimes it loads the page sometimes it doesn't, if it does, the webplayer tends to go silent after about 10 seconds..
When logged out everything plays normally, no issue (for the content that doesn't require login that is).
Problem is not solved when deleting cookies, I've tried that several times
Both seperate issues have apparently been popping up since around 2018, and have seemingly never been fixed.
Fyi, my daily job is sysadmin, and I am a qualified network engineer, so to anyone reading this please take this advice to heart..
Do NOT follow the above advice. and do NOT attempt to edit your hosts file! For the love of god DO NOT MESS WITH THE HOSTS FILE UNLESS YOU KNOW VERY WELL WHAT YOU'RE DOING!
Hey @Enschede9,
Thanks for reaching out about this in the Community!
Can you let us know if you experience these issues while using another browser?
Keep us posted.
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