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[Web Player] causes black bars to flicker on secondary monitor

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[Web Player] causes black bars to flicker on secondary monitor

Rock13
Newbie

Plan

Premium

Country

Sweden

Device

HP Elitebook

Operating System

Windows 10

 

My Question or Issue

 When I open the spotify web player in chrome (I've tried other browsers as well) it causes black bars (ca. 10 cm height) to flicker on one of the two monitors connected to the laptop. The flicker stops as soon as I close the tab wich as spotify open. I've tried different browsers and using a diffrent cables to connect, nothing seems to work.

5 Replies

Re: [Web Player] causes black bars to flicker on secondary monitor

Moderator
Moderator

Hey @Rock13.

 

Thanks for getting in touch!

 

We are aware of an issue with the app and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. We'll get this sorted as soon as possible.

 

Sorry for the inconvenience. Let us know if you have further questions.

 

Have a nice day!

GuidoModerator
 
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1 person liked this

Re: [Web Player] causes black bars to flicker on secondary monitor

anolinde
Casual Listener

I'm having this exact issue, with the same specs as you. The issue the mod linked to above isn't quite the same (that user's monitor loses connection/shuts off, whereas ours is "just" flickering).

 

This has made Spotify unusable for me, so I can only hope they'll fix it soon.

Re: [Web Player] causes black bars to flicker on secondary monitor

Moderator
Moderator

Hey @anolinde.

 

Both issues sound related to each other. So feel free to write down your observation in the Ongoing Issue we linked in our previous post.

 

Sorry for the inconvenience. Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
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Re: [Web Player] causes black bars to flicker on secondary monitor

superbarney
Visitor

I have the same exact problem. Closing Spotify's tab in Chrome stops the black bar flickerings immediately. Opening Spotify brings it back again. Only happens no my second monitor.

Re: [Web Player] causes black bars to flicker on secondary monitor

Moderator
Moderator

Hey @superbarney.

 

Thanks for letting us know.

 

Make sure to head over to the relevant thread here.

 

We'll keep you posted there as soon as we have any updates.

 

Thanks!

PeterModerator
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