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Web Player not working in Chrome - buttons misbehaving

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Web Player not working in Chrome - buttons misbehaving

thepest
Music Fan

Morning,

 

I've used Web Player for years at work, as downloads are locked on our office network.


Since last week the Web Player is working correctly in every way except it won't play anything!
I can search, browse albums/playlists, add tracks to playlists, but as soon as I try to hit a Play button nothing happens.


It's as if the button just doesn't work.


All the buttons in the play bar at the bottom of the screen are equally useless. Shuffle is currently on but a click does nothing, it just remains green.

 

Any ideas?


I've already followed all the troubleshooting guides I can find.

I'm running Chrome browser on Windows 8.1.

 

Thanks

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Solution!

Re: Web Player not working in Chrome - buttons misbehaving

thepest
Music Fan

Fixed it!

I'm not exactly sure what the steps were and not convinced I could easily replicate it but it seems to be something to do with Spotify Connect and using multiple devices.

I got home last night and tried the Web Player and was having the same issue on my home laptop.

Not something I normally do at home as I cast from my phone. 

 

I switch between a few different ways of listening (phone, Chromecast, Web Player, Roberts radio) and it looks like that might have confused it the Web Player. 

 

From my phone, I tried switching between a few devices and that seemed to sort it out. Web Player now working perfectly.

 

Thanks for all your help.

 

30 Replies

Re: Web Player not working in Chrome - buttons misbehaving

Nico
Community Legend

Hey @thepest! ^^

 

That doesn't sound nice.

Have you tried this?:

  1. In Chrome go to yout toolbar, tap More.
  2. Tap History, and then tap Clear browsing data.
  3. Under "Clear browsing data," select the checkboxes for Cookies and site data and Cached images and files.
  4. Use the menu at the top to select the amount of data that you want to delete. 
  5. Tap Clear browsing data.

Let me know if that helps, thanks! ^^

Peace

Highlighted

Re: Web Player not working in Chrome - buttons misbehaving

thepest
Music Fan

No luck, Nico. Still not working.

 

Thanks for the suggestion though.

 

 

Re: Web Player not working in Chrome - buttons misbehaving

Nico
Community Legend

@thepest

 

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

 

Peace

Re: Web Player not working in Chrome - buttons misbehaving

Nico
Community Legend

@thepest

 

Can you try to use the web player with an incognito window?

 

Thanks! ^^

Peace

Re: Web Player not working in Chrome - buttons misbehaving

thepest
Music Fan

No, that's not worked either.

I've checked a couple of other people in the office that I know use Web Player and it's working fine for them.

 

 

Re: Web Player not working in Chrome - buttons misbehaving

Nico
Community Legend

Hey @thepest!

 

Sorry, for the long delay.

Do you have the ability to try an alternate web browser on the work computer?

Can you talk to your IT department in the workplace, to see if they've changed any settings recently. This might have triggered something that started this occurence from their end.

 

Let me know how it goes! ^^

Peace

 

Re: Web Player not working in Chrome - buttons misbehaving

Mille1000
Casual Listener

I have the exact same issue on Firefox at my office.

Solution!

Re: Web Player not working in Chrome - buttons misbehaving

thepest
Music Fan

Fixed it!

I'm not exactly sure what the steps were and not convinced I could easily replicate it but it seems to be something to do with Spotify Connect and using multiple devices.

I got home last night and tried the Web Player and was having the same issue on my home laptop.

Not something I normally do at home as I cast from my phone. 

 

I switch between a few different ways of listening (phone, Chromecast, Web Player, Roberts radio) and it looks like that might have confused it the Web Player. 

 

From my phone, I tried switching between a few devices and that seemed to sort it out. Web Player now working perfectly.

 

Thanks for all your help.

 

Re: Web Player not working in Chrome - buttons misbehaving

thepest
Music Fan

Have you tried the Web Player at home?

See my other response for how I fixed it.

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