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Web Player says offline but internet is working

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Web Player says offline but internet is working

jadewolf
Newbie

 

Plan

Free

Country

France

Device

laptop

Operating System

Windows 10

 

My Question or Issue

Spotify Web Player seems to not be working anymore. I just says 'Offline' in red in the bottom left corner of the menu, nothing plays, but my internet conenction is definitely working. Logging out, quitting, nothing seems to help.

1 Reply

Re: Web Player says offline but internet is working

Guido
Spotify Legend

Hey @jadewolf.

 

Thanks for getting in touch!

 

Have you tried what happens if you open the app via a different web-browser or incognito browsing session? You could also try a different account, from a friend or family member for example.

 

That way we can find out if something is wrong with your account or if it's a device issue.

 

Let us know what the result is. Looking forward to your reply.

 

Have a nice day.

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