Web Player won't work on Chrome

Solved!
Reply

Web Player won't work on Chrome

JTCutchins99
Casual Listener

Plan

Free/Premium

Country

USA

Device

Dell Inspiron 14 Chromebook

Operating System

Chrome OS

 

My Question or Issue

Web Player will not load on Chrome, instead only showing a blank black page. (Attached) Since I'm on Chromebook, Chrome is my only option. Tried clearing cookies but alas, no luck. Used to work perfectly fine, not sure what the issue is. 

Screenshot 2019-10-09 at 2.28.28 PM.png
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Spotify hangs on ChromeOS

Moderator
Moderator

Hey there folks,

 

Thanks for reposrting this here in the Community!

 

This sounds like something our tech teams were looking into however it should be fixed now. 

 

If you're still having troubles, we'd recommend making sure to clear your browser's cache and cookies and give it another try. 

 

If you're using a Chromebook, you can also make sure that your browser is on the latest version available - you can follow the steps here to double check that.

 

Keep in mind that if you are using a Chromebook managed by your school/university/workplace etc., you'll need to reach out to your network administrators to request for the Chrome update on Chromebook.

 

Let us know how you get on! We'll be right here if you need more help.

 

Have a lovely day :)

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
38 Replies
Highlighted

Spotify hangs on ChromeOS

Bethc11
Casual Listener

Plan

Premium

Country

USA

 

Device

Pixelbook

Operating System

ChromeOS 77

 

 

My Question or Issue

The player for ChromeOS hangs. I uninstalled Spotify from my computer and can now repro by going to https://www.spotify.com/us/download/other and clicking on "Chromebook". At that point the page doesn't load and the below error appears in the console:

Screenshot 2019-10-09 at 9.54.48 AM.png

The ChromeOS player has worked in the past couple weeks (can't remember exacly when I last used it).

 

EDIT: A better repro is to go to https://www.spotify.com/us/ and click "Open Web Player". Same error message as above.

Re: Spotify hangs on ChromeOS

d12019
Casual Listener
This also is an issue for me. Attempting to use the webplayer on a chromebook, and I get a black screen and the same error in chrome's network console. This chromebook does not have access to android apps, so the web player is the only way to access spotify, which now does not work. Worked yesterday just fine.

Re: Spotify hangs on ChromeOS

elleryglenn
Casual Listener

Ditto for me. Worked fine on my chromebook (acer, Chrome OS version 77.0.3865.105) yesterday, blank screen today. Restarting didn't work, opening in app version and browser version both don't work, clearing the cache didn't help. 

App still works on my Android phone, desktop version still works on my office PC, web version still works in chrome on my office PC. All of these devices are currently logged in to the same wifi network. It's only my chromebook that shows nothing atm.

 

Edit: looks like the folks on this post are having the same problem 

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Web-Player-won-t-work-on-Chrome/m-p/4...

 

Edit 2: I've tried opening open.spotify.com on my chromebook in a different wifi network and it still won't connect. Blank black screen.

Re: Spotify hangs on ChromeOS

Snowcapt
Casual Listener
Same problem here. Have tried the usual fixes. Could it be something to do with the new Chrome OS and expiry of support period for our machines?

Re: Web Player won't work on Chrome

pblundell
Visitor

Yep I am having the exact same issue. Tested on 2 different Chromebooks.

 

See the following screenshot for the JavaScript error thats happening:

Screenshot 2019-10-09 at 20.56.13.png

Re: Web Player won't work on Chrome

nicomes
Visitor
Same here today. In chrome on chromebook. Just after update chrome os.
"https://open.spotify.com/browse/featured" only gives a black screen (BSOD :-)).
The error visible in developer tool (like in the screenshot above):
web-player.a7c412a8.js:formatted:14731 Uncaught (in promise) DOMException: Failed to execute 'add' on 'DOMTokenList': The token provided ('Chrome OS') contains HTML space characters, which are not valid in tokens.
Happy debugging!
PS Tried playing a song on android app and on chrome on PC: no effect on chromebook. Deleted history & cookies on chromebook: no use.

Re: Spotify hangs on ChromeOS

librarydog
Regular

I have the same problem on an ACER Chromebase. Worked great until today

Re: Web Player won't work on Chrome

elleryglenn
Casual Listener

We're all having the same problem over in this post too: 

https://community.spotify.com/t5/Android/Spotify-hangs-on-ChromeOS/m-p/4838793 

Re: Web Player won't work on Chrome

JTCutchins99
Casual Listener

Definitely think the new Chrome Update must have something to do with it. Never any issues before and people with different hardware but still using Chrome are having the same issue. 

SUGGESTED POSTS