Web Player won't work on Chrome

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Re: Spotify hangs on ChromeOS

1116033706
Regular

but just now it has gone black again on my CB. still working with you?

 

Re: Spotify hangs on ChromeOS

Cehh
Regular
well no, the issue is back and still the same js error in the console. Get a grip Spotify please!!

Re: Spotify hangs on ChromeOS

librarydog
Regular

You are correct, my Chromebase worked and played great at 7:00 am (PST) and at 7:45 am (PST) is just a black screen. I tried several restarts. I know that my Chrome OS did not update during this time. My phone app works fine and my PC app is unaffected. It seems to be something with the Spotify web player and Chrome OS (maybe chome devices?).  This makes me suspicious that the glitch/bug is on Spotify's side. Also people have mentioned that they have chromebooks that are secure or locked down by the Google Enterprise system (for k-12 schools, etc.), but my Chromebase is not locked down by an outside system. I hope that Spotifiy checks these support posts. 

 

Re: Spotify hangs on ChromeOS

librarydog
Regular

Follow up to previous post. The web player on my PC is working fine, but just pulls up a big black screen on my chrome device. My chrome device "protect contend" settings are turned on and the web player URL has been added to be allowed on the brower for that device. I also have the Chrome Spotify brower extention installed, but still not function on my Chrome device. Also, just tried the web player on both my other Chromebooks and just get the black screen. I think this is a Chromebook/ Chrome device issue.  

Re: Spotify hangs on ChromeOS

Cehh
Regular

It just came back for I don't know how long but I noticed two weird things:

-first a contrario from when it came back earlier this time I was logged out and had to login (which was odd since I had cleared cache before the 1rst time but not since)

-second a popup asked me to "verify" my computer as per request from Spotify to which I choose to do it.

At last I'd like to note that this time songs aren't grayed out. Everything seems to run smoothly. Until when I'm not sure but let's hope it stays this way.

Re: Spotify hangs on ChromeOS

librarydog
Regular
Mine's working too...fingers crossed

Re: Spotify hangs on ChromeOS

Bethc11
Casual Listener

Mine is also working again (at least for now).

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Re: Spotify hangs on ChromeOS

RandomBerry_
Casual Listener

Me too

Solution!

Re: Spotify hangs on ChromeOS

Moderator
Moderator

Hey there folks,

 

Thanks for reposrting this here in the Community!

 

This sounds like something our tech teams were looking into however it should be fixed now. 

 

If you're still having troubles, we'd recommend making sure to clear your browser's cache and cookies and give it another try. 

 

If you're using a Chromebook, you can also make sure that your browser is on the latest version available - you can follow the steps here to double check that.

 

Keep in mind that if you are using a Chromebook managed by your school/university/workplace etc., you'll need to reach out to your network administrators to request for the Chrome update on Chromebook.

 

Let us know how you get on! We'll be right here if you need more help.

 

Have a lovely day :)

KaterinaModerator
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