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[Web player] Log in with Spotify: Sorry, couldn't find that.

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[Web player] Log in with Spotify: Sorry, couldn't find that.

nosoyelchalo
Regular

Plan

Premium

Country

 Chile

Device

Spotify web player

Operating System

Windows 7

My Question or Issue

I can't open Spotify web player. I open the link (https://www.spotify.com/cl) Login with my account, after i open the spotify web player and ask for my account1.PNG

 

 

Then, i click this button but i can't login again.1.PNG

 

Can you help me? please... I'm working and i can´t listen music. Thanks. (Sorry for my english)

PS: I can listen music in my cell phone.

 

11 Replies

Re: [Web player] Log in with Spotify: Sorry, couldn't find that.

Alfredo
Roadie

Hey @nosoyelchalo.

 

Let's try clearing your browser's cache and cookies or using an incognito window to try again.

 

Also, make sure you're oppening the web player from this link.

 

Keep us posted.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: [Web player] Log in with Spotify: Sorry, couldn't find that.

jlco
Music Fan

Re: [Web player] Log in with Spotify: Sorry, couldn't find that.

nosoyelchalo
Regular

I was redirected constantly to https://open.spotify.com/login URL, which has one button, which opens a new window with https://open.spotify.com/undefined/login_request URL.

I tried cleaning the cache or use incognito mode on Firefox, chrome and opera.

This problem happed when i press "Close session everywhere" button.  I tried in another laptop and works spotify web.

 

Re: [Web player] Log in with Spotify: Sorry, couldn't find that.

Alfredo
Roadie

Hey folks!

 

Thanks for getting back to us with this information.

 

Let's make sure other applications like antivirus or firewalls aren't blocking the Spotify website.

 

Also, could you try using a different web browser to see if it helps?

 

Keep us posted.

 



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: [Web player] Log in with Spotify: Sorry, couldn't find that.

nosoyelchalo
Regular

Hi, My antivirus and firewall aren't blocking the Spotify web. I tried in Opera, Chrome and Firefox. Don't work. The problem is in laptop of my job.-

Re: [Web player] Log in with Spotify: Sorry, couldn't find that.

Alfredo
Roadie

Hey @nosoyelchalo.

 

Does the same happen on other devices using your work's internet connection?

 

This could be related to the internet setup, and you'll need to contact your IT dept for more information.

 

Keep us posted.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: [Web player] Log in with Spotify: Sorry, couldn't find that.

nosoyelchalo
Regular

Hi, i uninstalled my antivirus and don't work. Then, i tried login in another laptop with same network and i can listen music. I discard "Network problems". Thank you.

Re: [Web player] Log in with Spotify: Sorry, couldn't find that.

Alfredo
Roadie

 

That's odd.

 

Could you try downloading the desktop app on the laptop that's having this issue to see if you have access to it?

 

Also, as you've tried multiple browsers, could you try one more time using an incognito window or private browsing?

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: [Web player] Log in with Spotify: Sorry, couldn't find that.

juanito_sex
Newbie
Hi, I'm from the same country (Chile) and I have the same problem trying to enter the web player, try to enter through several browsers, same problem.
 
 
 
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