Web player changes

Reply

Web player changes

IAM_DOSS
Casual Listener

Hello,

 

Why can't I now see my playlist lists sorted on the left in the web player? This worked well a few days ago

 

I used this feature a lot in order to sort my Playlists by going up or down

 

Please help

 

Thanks

 

6 Replies

Re: Web player changes

user-removed
Not applicable
Mine works pretty well. Have you tried a different browser?

Or you can also try clearing cache and cookies.

Hope it helps!

Re: Web player changes

IAM_DOSS
Casual Listener

Hello,

 

Thanks for your answer

 

Tried on Chrome, Firefox and Edge (it seems Internet Explorer is not compatible with the Web player). Please take a look at the attached image

 

Clearing cache and cookies (and historial and etc.) don`t works

 

Hoping someone can help me

 

 

1.png

Re: Web player changes

user-removed
Not applicable
You can see the list of the supported browsers here: https://support.spotify.com/ph/using_spotify/the_basics/webplayer/

Re: Web player changes

IAM_DOSS
Casual Listener

Hello,

 

Thanks for your answer, but I don't understand what it brings. As I said in my previous reply, the same problem occurs in Chrome, Firefox and Edge

Re: Web player changes

IAM_DOSS
Casual Listener

Hello,

 

A little more information:

 

- This problem has arisen without having modified my lists. In other words, a few days ago it worked without a problem and the next day it no longer worked without having modified my library
- I have been able to test this problem on two different computers and exactly the same thing happens
- I've been able to try 3 different Spotify accounts and with 2 of them I have the same problem but with a third one it works well! It's an account that has a library with the same volume as the other 2, but it works

 

I don't know if this can help solve the problem

 

 

 

Re: Web player changes

user-removed
Not applicable
Oh yeah. I thought its the opposite. I'm sorry.

Anyway, If you already tried different accounts, it might be account specific.

It will be best to contact support, then: https://support.spotify.com/us/contact-spotify-support/
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